Notifications
Choose which emails Cevoid sends you as a team member, such as the weekly summary, approved requests, scheduled posts, and reviews.
Notifications are the emails Cevoid sends to your team, such as a weekly summary, an approved Instagram request, or a new review. Each team member chooses their own, so turning one on or off changes only your emails.
Navigate to Settings → Notifications to choose your notifications.
How notifications work
The Notifications page lists the emails you can choose, in three sections: General, Content, and Reviews. Each has a switch, and Cevoid saves a change as soon as you make it.
- Per workspace: Your choices apply to the workspace you're in. If you belong to several workspaces, you choose in each one. See Switch workspaces.
- Your role: Admins and users choose from the same notifications. Only Sending domain stopped verifying goes to admins alone. See Roles.
- The whole workspace or your own posts: Most notifications are about the whole workspace, so every team member who has one on gets the same email, such as for each approved request or each new review. Scheduled post is published and Scheduled post failed to publish go only to the team member who scheduled the post.
- New team members: Team members get notifications once they've joined the workspace, with the defaults in Available notifications
- Back to the page: Review and setup emails end with Manage notification preferences, which opens the Notifications page
Available notifications
Every notification on the Notifications page, by section, with its default.
General
The General section holds Cevoid's own emails to you, and the weekly summary.
| Notification | What you get | Default |
|---|---|---|
| System status updates | Emails about anything important that happens to the platform or your workspace | Always on |
| Privacy and legal updates | Emails about important updates to Cevoid's privacy policy or terms of service | Always on |
| Newsletter | Cevoid's newsletter, with news and insights from the industry | On |
| Weekly summary | Every Tuesday, a summary of your UGC over the past 7 days, such as new posts, requests sent, post views, and UGC-attributed orders | On |
System status updates and Privacy and legal updates can't be turned off. Unsubscribing through the link in a newsletter email turns Newsletter off in every workspace you belong to.
Content
The Content section holds the UGC and social scheduling emails.
| Notification | Cevoid emails you when | Default |
|---|---|---|
| Approved request | A creator approves one of your workspace's Instagram rights requests | On |
| Scheduled posts in draft | Once a day, when posts in your calendar that are set to publish in the next 24 hours are still drafts | On |
| Scheduled post is published | A post you scheduled is published | On |
| Scheduled post failed to publish | A post you scheduled fails to publish | On |
For scheduled posts and their statuses, see Social scheduling.
Reviews
The Reviews section holds four emails about reviews that need attention, and two about your setup. Three of them let you set your own threshold. What each review email contains, and when it comes, is in Review notifications.
| Notification | Cevoid emails you when | Default | Your threshold |
|---|---|---|---|
| New review | A customer writes a new review | Off | None |
| Negative review | A new review is rated at or below your threshold | On | 1 star or below to 5 stars or below, default 3 stars or below |
| Pending review auto-publish reminder | Pending reviews are about to publish on their own | Off | 1 day before to 13 days before, default 3 days before |
| Reported review | Shoppers report a published review as many times as your threshold | Off | 1, 3, 5, 10, 25, 50, or 100 reports or more, default 5 reports or more |
| Script unavailable | Cevoid no longer finds the Cevoid script on a storefront where it found it before | On | None |
| Sending domain stopped verifying | Your sending domain stops verifying, so your emails are on hold (admins only) | On | None |
After Script unavailable, see Check the Cevoid script. After Sending domain stopped verifying, see When your domain stops verifying.
Turn a notification on or off
Your notifications apply to you only, in the workspace you're in. Other team members keep their own choices.
- Navigate to Settings → Notifications
- Enable or disable the notification. Cevoid saves the change right away, and User settings updated shows.
- Optional: Select your threshold in the dropdown under Negative review, Pending review auto-publish reminder, or Reported review. The dropdown shows while the notification is on.
Unsubscribe from all emails
Unsubscribe from all emails turns off every notification you can turn off, in the workspace you're in. System status updates and Privacy and legal updates stay on.
- Navigate to Settings → Notifications
- Enable Unsubscribe from all emails at the bottom of the page. Confirm unsubscribe appears.
- Click Confirm unsubscribe. The notifications' switches turn off.
To get a notification back, enable it again.
Other emails your team gets
Some emails to your team aren't on the Notifications page. You can't turn them off there, and Unsubscribe from all emails doesn't stop them.
| Who gets it | When | Read more |
|---|---|---|
| Every team member | A connected Instagram account loses its connection or needs action in Meta, once per problem and again every 7 days while it lasts | |
| Every team member | A loyalty program reward with your own unique codes is down to a tenth of the codes you last saved, and again when it has none left | Available rewards |
| The team member selected in Send reminder to | A story reminder is due | Schedule a story reminder |
| The team member who started the export | A large report export, or an export from Settings → Import & export, is ready | Export reports, Import & export |