UGC from Instagram

Instagram is one of the most valuable sources for user-generated content. Cevoid automatically detects and collects posts where your brand is mentioned or tagged, plus content from hashtags you choose to track. All Instagram UGC appears in a dedicated section where you can review content, request usage rights, or instantly push posts into your content library. Navigate to UGC -> Instagram to view and manage Instagram UGC.

---

​

UGC that Cevoid tracks

Cevoid automatically detects Instagram posts, carousels, and Reels related to your connected Instagram accounts.

---

​

Mentioned posts

Cevoid continuously syncs mentioned posts created after you connected your Instagram account. Historical mentioned posts cannot be imported.

---

​

Tagged posts

Cevoid continuously syncs tagged posts created after you connected your Instagram account. Cevoid also imports tagged posts from one year before you connected. Import older tagged posts:

1. Navigate to Settings -> Integrations -> Instagram
2. Select the correct Instagram account
3. Click Import under Want to import more tagged posts?
4. Select the date you want to import tagged posts from
5. Click Import

You can import tagged posts up to seven years back.

---

​

Hashtagged posts

Cevoid continuously syncs hashtagged posts created after you started tracking the hashtag. Historical hashtagged posts cannot be imported. You can track up to 30 hashtags. Start tracking a hashtag:

1. Navigate to Settings -> Integrations -> Instagram
2. Click Track hashtag
3. Enter the hashtag you want to track
4. Click Create hashtag

---

​

Finding new Instagram posts

All new Instagram UGC posts appear under UGC -> Instagram. From this page you can:

• Review new posts where your brand was mentioned or tagged
• See posts from your tracked hashtags
• Send usage rights requests
• Get instant access to posts you already have rights to use
• Remove posts you don’t want to use

---

​

Get access to an Instagram post

Before you can use a detected Instagram post, you need to retrieve access to it. Once you have access, the post moves to your UGC Inbox. Three ways to get access:

---

​

Instant access

If you already have the creator’s permission to use a specific post, mark it as direct access and push it to your UGC Inbox.

1. Navigate to UGC -> Instagram
2. Click on the post
3. Click Direct access

The post is now in your UGC Inbox.

---

​

Whitelist a creator

Skip all requests and get instant access to all tagged and mentioned posts from a creator by changing their Instagram rights settings.

1. Navigate to Profiles
2. Click Create profile
3. Enter their Instagram handle
4. Click Create profile
5. Open their profile
6. Click the dropdown under Instagram -> Rights
7. Select your preferred option

---

​

Sending rights requests

When you find Instagram content you want to use but need the creator’s permission, Cevoid provides two methods: DM requests and comment requests. Both methods can be used at the same time.

---

​

Comment requests

Your request template includes instructions for the creator to respond with a specific approval hashtag (e.g., #yesBRANDNAME). Cevoid automatically monitors the post for the approval hashtag response. When the creator responds, the post is automatically approved and moved to your Inbox. Send a comment request:

1. Navigate to UGC -> Instagram
2. Click Request on the post you want to use
3. Select a comment request template
4. Send your request message:
   • For mentioned posts: Click Send request
   • For tagged and hashtagged posts: Copy the message, click Open Post, paste as a comment on Instagram, then return to Cevoid
5. Click I’ve sent the request

Create or edit a comment request template:

1. Navigate to Settings -> Integrations -> Instagram
2. Click Edit in the request templates section
3. Select Comments
4. Click New message to create a new template, or click the edit icon on an existing template
5. Name your template under Title
6. Add the hashtag the creator should use to approve your request
7. Under Terms of Service, select one of your saved Legal content terms or enter a custom URL
8. Write your request message and include the dynamic values
9. Click Save

Available dynamic values: Example comment request template: “We just love this picture 🥰 Is it possible for us to use this picture on our website and social media channels? Please reply to this comment with %handle% and %approveHashtag% if you approve. Go to %terms% for more information. Have a beautiful day!”

---

​

DM requests

Your request message includes a unique approval URL for the creator. The creator clicks the URL to approve your request instantly. Approved posts automatically move to your Inbox. Send a DM request:

1. Navigate to UGC -> Instagram
2. Click Request on the post you want to use
3. Click Open Post to access Instagram in a separate window
4. Copy the creator’s Instagram username
5. Create a new message to the creator using their username
6. Return to Cevoid
7. Select a DM request template
8. Copy the request message (includes unique approval URL)
9. Open the Instagram window
10. Paste and send the request message
11. Return to Cevoid and click I’ve sent the request

Create or edit a DM request template:

1. Navigate to Settings -> Integrations -> Instagram
2. Click Edit in the request templates section
3. Select Direct Messages (DM)
4. Click New message to create a new template, or click the menu icon on an existing template
5. Name your template under Title
6. Under Terms of Service, select one of your saved Legal content terms or enter a custom URL
7. Write your request message
8. Click Save

Example DM request template: “Hi there! We love your post and would like to feature it on our website. If that is OK with you, please approve our request here:“

---

​

Tracking request status

Monitor pending requests to follow up when needed.

1. Navigate to UGC -> Instagram
2. Click Requested posts in the upper right corner
3. Select a request status to filter