Posts

Every piece of content in your workspace is a post. Whether it's collected through social media, direct uploads, or your own brand feeds, each post can be enhanced, organized, and showcased across your marketing channels.

Navigate to UGC → Library⁠ to manage your posts.

A post opens over the Library or Inbox, with its media on the left and three tabs on the right: Details, Products, and Analytics. The Status row on Details shows whether the post is approved, in the Inbox, or archived. See Post statuses.

These rows on the Details tab are read-only:

The More menu in the upper right corner has Copy post ID, Archive (or Restore on an archived post), and Delete, which deletes the post permanently. See Archive and restore posts.

Below the media of an approved post, Create card creates a card from the post and opens it (see Create a card), and Social scheduling starts a scheduled Instagram or Facebook post (see Schedule posts from the Library).

Product tags make posts shoppable. When you tag a product, Cevoid automatically connects the post to the product's categories and brand from your catalog: see Brands, collections, and categories. The post then shows on the product's UGC tab in Products: see UGC on a product.

1. Navigate to UGC → Library⁠ and open the post
2. Click the Products tab
3. Click Add product
4. Enter a product name in the search box
5. Optional: Filter by Availability, Status, Categories, Collections, or Brands
6. Select the product's checkbox to tag the whole product. To tag variants, expand a variant option or (number) variants and select the variants.
7. Click Add N products, or Update products when you changed existing tags

You can also click Add product in Products on the Details tab, or the products button on a post in the Library.

To remove a tag, click the x on the product in the Products tab. To change the order of the tags, drag a product by its handle.

You can tag products at different levels, depending on how specific you want to be:

All tagging levels work with product dynamic galleries. Tag at whatever level makes sense for the content.

Hotspots show exactly where products appear in the image. Visitors can click hotspots to see product details.

1. Navigate to UGC → Library⁠ and open the post
2. Click the Products tab
3. Click Add hotspot on the product. Click anywhere in the image to add a hotspot appears over the media.
4. Click where the product is in the image
5. Optional: Drag the hotspot to move it

Hotspot changes save automatically. To remove a hotspot, click Remove hotspot on the product.

Labels help you organize content and control where posts appear. Use labels to:

• Build galleries with specific labels as a content source
• Add filter buttons to galleries
• Filter the Library for specific content

1. Navigate to UGC → Library⁠ and open the post
2. Click Add label in Labels on the Details tab
3. Select the labels to add or remove

To create a label while you add it, see Create a post label.

Captions are displayed alongside posts in your galleries and cards. For UGC, captions are saved from the original social media post or entered by customers during upload.

When a post is approved, Cevoid translates its caption into the languages of your markets. The translation also covers the brand comment, the accessibility text, and the custom link's title and description. Visitors see the caption in their language with Translated from (language), and can click Show original. To correct a translation, see Translations.

1. Navigate to UGC → Library⁠ and open the post
2. Click the Details tab
3. Click the caption
4. Enter your changes, up to 2,200 characters
5. Click Save changes

Hiding a caption removes it from all widgets but keeps it visible in your workspace.

1. Navigate to UGC → Library⁠ and open the post
2. Click the Details tab
3. Hover over the caption and click the menu icon
4. Click Hide caption

To show it again, click Show caption in the same menu.

A brand comment is a comment from your brand that displays below the caption in the popup. Use a brand comment to show appreciation or add context. Links in a brand comment are clickable in the popup.

1. Navigate to UGC → Library⁠ and open the post
2. Click the Details tab
3. Click the brand comment field
4. Enter your comment, up to 1,000 characters
5. Click Save changes

A custom link adds a link card to the post in the popup, with a title, an optional description and image, and an arrow that opens the URL in a new tab. In a gallery that links posts to their product, a post with no tagged product links to its custom link instead.

1. Navigate to UGC → Library⁠ and open the post
2. Click Add custom link on the Details tab
3. Enter the URL
4. Enter a Title, up to 100 characters
5. Optional: Enter a Description, up to 300 characters, and add an Image
6. Click Save changes

To remove the link, open it and click Remove.

Set a custom thumbnail for video posts.

1. Navigate to UGC → Library⁠ and open the video post
2. Hover over the video's progress bar until the frame you want shows in the preview
3. Click Set as thumbnail below the preview. The Thumbnail row on the Details tab shows the new thumbnail.

Disable a video's audio to show it without sound, for example when it has music you don't have the rights to. Widgets then play the video silently.

1. Navigate to UGC → Library⁠ and open the video post
2. Click Disable audio below the video. The Audio row reads Has sound, but disabled.

To turn the sound back on, click Enable audio. In the Inbox, Disable audio and approve does both at once: see Approve posts.

Creator names appear with posts in your widgets. UGC automatically includes the correct creator, but direct uploads default to your brand. Reassign posts to give proper credit.

1. Navigate to UGC → Library⁠ and open the post
2. Click the Details tab
3. Hover over Profile and click the menu icon
4. Click Change post owner
5. Search for and select the profile, or your workspace. To create a profile, enter the name, select New profile: (name), and click Create profile in New profile.

To reassign several posts at once, use the Change profile... bulk action.

For posts collected from Instagram, you can view the original post on Instagram.

1. Navigate to UGC → Library⁠ and open the post
2. Click View in the upper right corner

Downloaded posts are named with the creator's profile name, a hyphen, and the date Cevoid created the post, for example Anna Svensson-2025-05-05.jpeg. Posts your team uploaded use your workspace name instead.

1. Navigate to UGC → Library⁠ and open the post
2. Click Download in the lower action bar

When a post is approved, Cevoid generates accessibility text for it and translates it into the language of each market and your workspace:

• Alt text for images
• A video description for videos
• Video captions for videos with sound: a transcript, or "[Music playing]" when the video has only music

Cevoid never overwrites text that a field already has. Learn more about WCAG 2.1 compliance in Accessibility.

1. Navigate to UGC → Library⁠ and open the post
2. Click the Details tab
3. Click the field you want to edit: Alt-text (up to 250 characters), Video captions (up to 2,000), or Video description (up to 400, for videos without sound)
4. Enter your changes
5. Click Save changes

The Analytics tab on a post, next to Details and Products, shows how the post performs in your on-site widgets. It lists two sets of metrics for the post: first Post impressions, Post clicks, Post product tag clicks, Post reach, and Post claps. Below them are Orders and Order value, for the orders attributed to the post, whichever way the visitor interacted with it. A dash means a metric has no value for the period.

1. Navigate to UGC → Library⁠
2. Open the post
3. Click the Analytics tab
4. Optional: Select a date range. The tab starts on the day the post was created.

To chart these metrics or compare posts, use Reports.