Reviews

Cevoid Reviews collects reviews from your customers after they buy, helps your team moderate and answer them, and shows them on your store with review widgets and star ratings in Google Search.

Reviews needs an active Reviews plan: see Plans that include Reviews. This guide introduces how Reviews works and where to start.

Reviews come in two types. Each has its own list in the app, its own review form, its own review requests, and its own widgets.

A review with stars and no text, title, or visible photos or videos is a star-only rating. It counts toward the average rating, but widgets don't list it.

Reviews follows four steps: set it up once, then collect, moderate, and showcase reviews as orders come in.

1. Set up. Sync your orders, add the Cevoid script to your store, and publish a review request flow. The Things to do list on Reviews → Overview⁠ shows the steps that are still open.
2. Collect. A flow sends a review request a set time after an order is fulfilled or delivered. Customers can also write a review from a widget on your store or from their Shopify customer account, and you can import reviews from your previous platform.
3. Moderate. Cevoid analyzes every new review. By default, it then publishes the review, unless a hold rule keeps it pending for your team: a low rating, profanity, personal information, harmful content, or signs of a fake review. Reply publicly under a review, or privately by email.
4. Showcase. Review widgets show reviews and ratings on your store, in your customers' languages. Rich snippets let Google show your product ratings in search results.

Reviews written from a review request are marked Verified buyer. Reviews from your store are matched to your customers' orders.

Get your workspace ready to collect reviews, and see what your plan covers.

• Setup checklist: connect your orders, add the Cevoid script, and start your review requests
• Monthly order limit: what counts toward your plan's orders per month, and what happens at the limit
• Reviews AI: choose what AI does with your reviews, and what it only suggests

Ask every customer for a review after they buy, and decide what the review forms ask.

• Review requests: set up the flows that ask customers for product and company reviews
• Request tracking: follow your review requests, and see why one wasn't sent
• Review emails: edit the request, reminder, thank-you, and reply emails your customers get
• Review forms: set up the forms customers fill in to write a review
• Review questions: ask about fit, quality, delivery, or the reviewer, alongside the review
• Verified reviews: how Cevoid confirms who wrote a review, and whether they bought the product
• Shopify customer accounts: let customers review their purchases from their account
• Import and export reviews: bring reviews over from another platform, or download yours

Moderate, answer, and organize the reviews that come in.

• Product and company reviews: find, filter, and work through your reviews
• Review details: open a review to see everything about it, pin it, or move it
• Moderation: decide what publishes on its own and what waits for your team
• Replies: answer reviews publicly or privately
• Review blocklist: stop collecting reviews for samples, gift cards, and similar products
• Review labels: organize reviews with your own labels
• Review notifications: what the review emails to your team contain and when they come

Show your reviews where customers decide to buy.

• Review widgets: create review lists, star ratings, rating summaries, AI summaries, and question summaries
• Review widget settings: every setting for every widget type
• Embed review widgets: add widgets to your store with Shopify theme blocks or code
• Google Rich Snippets: let Google show your product ratings in search results
• Google Shopping: send your product reviews to Google Merchant Center

• Profiles: every reviewer is a profile, alongside their orders, posts, and loyalty program membership. Each profile has a Reviews tab. See Profiles.
• Integrations: on Shopify, Reviews has its own app, Cevoid: Reviews Platform. Flows can send review events and review requests to Klaviyo and Voyado.
• BrandKit: review widgets, review forms, and review emails take their fonts, colors, and logo from your BrandKit
• Localization: Cevoid translates reviews into each market's language, and shoppers can switch to the original. See Translations.
• Analytics: review numbers are on Reviews → Overview⁠. Analytics reports and dashboards don't include reviews.