Challenges

Challenges are multi-task activities where members complete a series of steps to earn rewards. Use them for UGC campaigns, competitions, seasonal promotions, or collecting customer feedback. Challenges appear in your Activities program widget on your website, where members participate directly from your store.

Navigate to Loyalty → Activities⁠ to manage your challenges.

A challenge has three parts: the challenge information (title, dates, participants), the tasks members complete, and reward groups. You can combine several tasks in one challenge to build a multi-step campaign, for example photo uploads with survey questions, or an Instagram handle with profile properties. Reward groups let you give all participants one set of rewards and give winners bigger prizes in the same challenge.

A challenge runs in four steps:

1. Member starts the challenge
2. Member completes all required tasks and clicks submit
3. Submission is added to the challenge and the member's profile
4. Rewards are distributed according to the reward group settings

Members can view their submissions by clicking the challenge in the Activities widget. If they haven't reached the submission limit, they can click New submission to start another one.

If a member leaves before completing a challenge, they can return and continue where they left off: drafts are kept for 30 days, and deleted when the challenge ends. A submission can't be sent while a required task has no answer.

1. Navigate to Loyalty → Activities⁠
2. Click New activity
3. Select Challenge

Cevoid creates a draft named "New Challenge" and opens its editor on the Challenge tab. The editor has three tabs: Challenge, Tasks, and Rewards.

The Tasks tab is where you define what members need to do.

1. Click Add
2. Select a task type from the list
3. Configure the task settings

See Available tasks for all task types and their settings.

Under Texts, personalize what members see:

The Rewards tab is where you configure what members receive. Each challenge can have up to 10 reward groups.

1. Click Add reward group
2. Configure the settings
3. Click Add item to add reward items

A new group is titled "Thank you for sharing", goes to All participants, and is given After challenge has ended. Who should receive the reward? is locked once the group contains a discount code.

Select All participants when everyone who completes the challenge should be rewarded.

When should they receive the reward?

Select Selected winners for competitions where only some participants win.

A reward group can hold several reward items. See Available rewards for available reward types.

Every reward item in a challenge has Only received once per challenge: members receive the item only once, even with multiple submissions. On Shopify, Same code for all discount codes aren't offered in Selected winners groups.

The Challenge tab contains the general information, participants, dates, optional sections, and styling.

Under Styling, Theme opens the editor of your Loyalty theme, where you set the fonts and color schemes your challenges and program widgets use.

Before launching, use the preview panel to check your challenge:

1. Select Desktop, Tablet, or Mobile to test responsiveness
2. Click through the tasks to see the full member experience

When you're ready:

1. Click Save changes
2. Click Set live
3. Click Save and publish in Publish activity?

Your challenge now appears automatically in the Activities program widget, for the members its Participants settings allow.

Open a challenge to track it and manage participants. Its tabs are Overview, Submissions, Participants, and Rewards (only when the challenge has reward groups).

More holds Edit, Duplicate, Translate, CSV exports, End challenge, and Delete (only without submissions). Challenges can't be paused. Once a challenge has submissions, its tasks, rewards, participants, and dates are locked: "Some settings can't be changed since participants have made submissions".

The Overview tab shows your challenge performance at a glance:

• Date range: When the challenge runs
• Available for: Who can participate
• Participants: Members who joined this challenge
• Participation rate: Percentage of eligible members who participated
• Submissions: Number of submissions
• Submission rate: Submissions per participant

The Task breakdown section shows each task with the number of answers received. Click a task to see individual responses.

The Submissions tab lists all submissions with their status. It opens on Completed; the other tabs are All, Submitted (a task still waits for verification), and Drafts.

Open a submission to see all task responses and uploaded content. For tasks with manual verification, click Verify task. Until the rewards are given, Unverify task undoes it. There's no reject action. To add uploads to your UGC Library or Inbox, and for other actions, see Submissions.

The Participants tab shows everyone who has participated in the challenge, including their number of submissions, rewards received, and last activity date.

The Rewards tab shows each reward group and its distribution status.

For reward groups with Selected winners, the winner slots are displayed ("Not set" until picked). Select winners manually if that's your selection method, or from a submission with More → Reward. Then click Award winners to distribute the rewards. With empty slots, the app warns "Not all winners have been selected".

For reward groups with All participants, the fulfillment percentage is displayed. Click View to see who has received the reward. Fulfillment opens the Reward fulfillment page filtered to the group's rewards.

To view only challenges in your activities list:

1. Navigate to Loyalty → Activities⁠
2. Click + Filter
3. Select Type
4. Select Challenge