Instagram

Connect your Instagram accounts to collect UGC, sync your feed, and schedule posts.

The Instagram integration connects your Instagram business accounts to Cevoid. Once connected, you can sync posts from your Instagram feed, collect UGC from mentions and tags, and schedule posts for automatic publishing.

Navigate to Settings → Integrations → Instagram⁠ to manage your Instagram integration.

What the Instagram integration does

Used by	What Instagram does for it	Read more
UGC	Imports posts from your brand's Instagram feed, and detects posts where customers mention or tag you, or use your tracked hashtags	Instagram feed sync, UGC from Instagram
Social scheduling	Publishes scheduled reels, images, carousels, and stories to Instagram automatically	Social scheduling
Loyalty program	Detects members' posts that mention your account, to verify the Post on Instagram task	Available tasks

Prerequisites

Before connecting, make sure your Instagram account meets these requirements:

Requirement	Meta guide
Instagram business account	Convert to business account⁠
Connected to a Meta Business page	Connect Instagram to a page⁠
Admin rights on the Meta Business page	Manage page roles⁠

Connect an Instagram account

Step 1
Start the connection
1. Navigate to Settings → Integrations → Instagram⁠
2. Click Connect Instagram. Connect Instagram opens.
3. Click Connect Instagram using Facebook. A Facebook pop-up opens.
Step 2
Follow the steps in the pop-up
Log in to Facebook if asked, select the Facebook Pages, businesses, and Instagram accounts Cevoid may access, and approve. When the pop-up offers all current and future ones, choose that, so accounts you add later are included.
Step 3
Select accounts in Cevoid
1. Select the accounts you want to connect to your workspace under Select account
2. Click Connect account, or Connect accounts when you selected several

What syncs

Cevoid checks for new feed posts, tagged posts, and hashtagged posts about once an hour. Mentions arrive as soon as Instagram notifies Cevoid.

Data	Direction	Used by
Posts from your brand's feed	Instagram to Cevoid, hourly	UGC: Instagram feed sync
Instagram Shopping product tags on your feed posts	Instagram to Cevoid	UGC: product tags on synced feed posts
Posts that tag you	Instagram to Cevoid, hourly	UGC: UGC from Instagram
Posts and comments that mention you	Instagram to Cevoid, when Instagram notifies Cevoid	UGC: UGC from Instagram. Loyalty program: the Post on Instagram task
Public posts with your tracked hashtags	Instagram to Cevoid, hourly	UGC: Hashtagged posts
Comment requests on mentioned posts	Cevoid to Instagram	UGC: Comment requests
Replies to comment requests	Instagram to Cevoid, when Instagram notifies Cevoid	UGC: approval of comment requests
Scheduled posts and first comments	Cevoid to Instagram and the linked Facebook page	Social scheduling

Connect additional accounts

You can connect multiple Instagram accounts to the same workspace. This lets brands with multiple accounts capture and reuse Instagram content in one place.

To add more accounts, click Connect account in Accounts on Settings → Integrations → Instagram⁠. Connect Instagram opens: click Connect Instagram using Facebook and follow the rest of Connect an Instagram account. The Facebook pop-up lets you authorize additional pages and accounts that weren't previously connected.

With two or more accounts connected, UGC → Instagram⁠ has an account selector to show posts for one account or all
Posts by one connected account that tag or mention another of your connected accounts aren't collected as UGC

Disconnect Instagram

Navigate to Settings → Integrations → Instagram⁠
Open the Instagram account
Click Disconnect
Click Disconnect in Disconnect from Instagram? to confirm

Cevoid stops syncing posts from the account, and no data is removed from Cevoid. To use the account again, connect it again.

Troubleshooting

When a connection breaks, the account shows its status on its page under Settings → Integrations → Instagram⁠, and every active team member in your workspace gets an email. Cevoid emails once per problem, and again every 7 days while the account stays broken. The email's Reconnect account button opens the account's page.

The account page names the cause in plain words, such as an expired login or a missing permission. Your data in Cevoid is kept while you fix it. A problem with one hashtag stays on that hashtag: it doesn't change the account's status and sends no email.

Facebook has paused access until someone logs in. Log in to facebook.com⁠ with the Facebook profile that connected the account, and complete Facebook's check. Then click Reconnect on the account's page. Reconnecting fails until someone has logged in to Facebook.

Connection lost

Cevoid can no longer reach the account, for example because the login expired, Cevoid was removed in Facebook, or the Facebook Page was deleted. Click Reconnect and grant the permissions again. The connection dialog opens with the account already selected.

Not syncing

The account is still connected, but its feed or tagged posts stopped syncing, for example because a permission is missing. Click Reconnect and keep every permission switched on.

No facebook pages found or No Instagram business accounts found

Cevoid couldn't find a Facebook page, or an Instagram business account connected to your Facebook page. Check the prerequisites, then connect again.

Permissions missing

You didn't grant every permission Cevoid needs in the Facebook pop-up, so the connection dialog shows Permissions missing with the permissions left out. Click Try again and grant them all.

Instagram permissions

Cevoid asks Meta for these permissions:

Permission	Requested
`instagram_basic`, `pages_show_list`, `instagram_manage_comments`, `pages_read_engagement`, `pages_manage_metadata`, `instagram_content_publish`, `instagram_shopping_tag_products`, `catalog_management`, `business_management`, `pages_manage_posts`	When you connect an account
`pages_manage_engagement`	The first time you add a first comment to a Facebook post in social scheduling