Connect your Instagram accounts to collect UGC, sync your feed, and schedule posts.
The Instagram integration connects your Instagram business accounts to Cevoid. Once connected, you can sync posts from your Instagram feed, collect UGC from mentions and tags, and schedule posts for automatic publishing.
Navigate to Settings → Integrations → Instagram to manage your Instagram integration.
What the Instagram integration does
| Used by | What Instagram does for it | Read more |
|---|---|---|
| UGC | Imports posts from your brand's Instagram feed, and detects posts where customers mention or tag you, or use your tracked hashtags | Instagram feed sync, UGC from Instagram |
| Social scheduling | Publishes scheduled reels, images, carousels, and stories to Instagram automatically | Social scheduling |
| Loyalty program | Detects members' posts that mention your account, to verify the Post on Instagram task | Available tasks |
Prerequisites
Before connecting, make sure your Instagram account meets these requirements:
| Requirement | Meta guide |
|---|---|
| Instagram business account | Convert to business account |
| Connected to a Meta Business page | Connect Instagram to a page |
| Admin rights on the Meta Business page | Manage page roles |
Connect an Instagram account
- Step 1
Start the connection
- Navigate to Settings → Integrations → Instagram
- Click Connect Instagram. Connect Instagram opens.
- Click Connect Instagram using Facebook. A Facebook pop-up opens.
- Step 2
Follow the steps in the pop-up
Log in to Facebook if asked, select the Facebook Pages, businesses, and Instagram accounts Cevoid may access, and approve. When the pop-up offers all current and future ones, choose that, so accounts you add later are included.
- Step 3
Select accounts in Cevoid
- Select the accounts you want to connect to your workspace under Select account
- Click Connect account, or Connect accounts when you selected several
What syncs
Cevoid checks for new feed posts, tagged posts, and hashtagged posts about once an hour. Mentions arrive as soon as Instagram notifies Cevoid.
| Data | Direction | Used by |
|---|---|---|
| Posts from your brand's feed | Instagram to Cevoid, hourly | UGC: Instagram feed sync |
| Instagram Shopping product tags on your feed posts | Instagram to Cevoid | UGC: product tags on synced feed posts |
| Posts that tag you | Instagram to Cevoid, hourly | UGC: UGC from Instagram |
| Posts and comments that mention you | Instagram to Cevoid, when Instagram notifies Cevoid | UGC: UGC from Instagram. Loyalty program: the Post on Instagram task |
| Public posts with your tracked hashtags | Instagram to Cevoid, hourly | UGC: Hashtagged posts |
| Comment requests on mentioned posts | Cevoid to Instagram | UGC: Comment requests |
| Replies to comment requests | Instagram to Cevoid, when Instagram notifies Cevoid | UGC: approval of comment requests |
| Scheduled posts and first comments | Cevoid to Instagram and the linked Facebook page | Social scheduling |
Connect additional accounts
You can connect multiple Instagram accounts to the same workspace. This lets brands with multiple accounts capture and reuse Instagram content in one place.
To add more accounts, click Connect account in Accounts on Settings → Integrations → Instagram. Connect Instagram opens: click Connect Instagram using Facebook and follow the rest of Connect an Instagram account. The Facebook pop-up lets you authorize additional pages and accounts that weren't previously connected.
- With two or more accounts connected, UGC → Instagram has an account selector to show posts for one account or all
- Posts by one connected account that tag or mention another of your connected accounts aren't collected as UGC
Disconnect Instagram
- Navigate to Settings → Integrations → Instagram
- Open the Instagram account
- Click Disconnect
- Click Disconnect in Disconnect from Instagram? to confirm
Cevoid stops syncing posts from the account, and no data is removed from Cevoid. To use the account again, connect it again.
Troubleshooting
When a connection breaks, the account shows Action required on its page under Settings → Integrations → Instagram, and every active team member in your workspace gets an email. Cevoid emails once per problem, and again every 7 days while the account stays broken.
Connection lost or sync failed
The account page lists Connection lost, Could not sync Instagram feed, or Could not sync tagged posts. Click Reconnect, then Reconnect Instagram using Facebook, and grant the permissions again. Your data in Cevoid is kept. UGC → Instagram shows the same problem as Instagram connection lost.
Action required by Meta
Meta has a security checkpoint on your account. Log in to facebook.com and follow Meta's instructions. Then disconnect the account in Cevoid and connect it again.
No facebook pages found or No Instagram business accounts found
Cevoid couldn't find a Facebook page, or an Instagram business account connected to your Facebook page. Check the prerequisites, then connect again.
Permissions missing
You didn't grant every permission Cevoid needs in the Facebook pop-up, so the connection dialog shows Permissions missing with the permissions left out. Click Try again and grant them all.
Instagram permissions
Cevoid asks Meta for these permissions:
| Permission | Requested |
|---|---|
instagram_basic, pages_show_list, instagram_manage_comments, pages_read_engagement, pages_manage_metadata, instagram_content_publish, instagram_shopping_tag_products, catalog_management, business_management, pages_manage_posts | When you connect an account |
pages_manage_engagement | The first time you add a first comment to a Facebook post in social scheduling |