Review blocklist
Stop collecting reviews for samples, gift cards, and similar products, and hide the reviews they already have.
The review blocklist stops Cevoid from collecting reviews for products you don't want reviewed, such as samples and gift cards. Block one product, or every product in a collection, category, or brand. A blocklist entry can also hide the reviews its products already have.
Navigate to Settings → Reviews → Review blocklist to manage your blocklist.
What the review blocklist does
A product on the review blocklist, directly or through its collection, category, or brand, stops collecting product reviews everywhere Cevoid collects them.
| Where | What happens to a blocklisted product |
|---|---|
| Review requests | Cevoid leaves the product out of review requests. When no product on an order is left, no request is sent. See Review requests |
| Review forms on your store | Shoppers can't submit a review of the product |
| Product page widgets | A widget for a blocklisted product with no ratings shows nothing |
| Shopify customer accounts | The product isn't offered for review. See Shopify customer accounts |
| Imports | Rows for a blocklisted product aren't imported. See Import and export reviews |
| Orders | The product's line on an order shows Product blocklisted |
| Existing reviews | They stay on your store, unless the entry hides them. See Hide existing reviews |
The blocklist covers product reviews only. Company reviews are never blocked or hidden.
Add a product, collection, category, or brand
Each blocklist entry is one product, collection, category, or brand. A category entry also covers its sub-categories.
From the review blocklist:
- Navigate to Settings → Reviews → Review blocklist
- Click Add to blocklist
- Select Product, Collection, Category, or Brand
- Select the target. Type to search for it. Targets the blocklist already covers show Blocklisted.
- Optional: Enable Also hide existing reviews. It shows when the target has published reviews.
- Click Add to blocklist
The entry appears in the table, with its Coverage: how many products it covers.
From a product page:
- Navigate to Products and open the product
- Click More at the top of the page
- Select Add to review blocklist
- Optional: Enable Also hide this product's existing reviews. It shows when the product has published reviews.
- Click Add to blocklist
The ... menu on a product's row in Products has the same option. A blocklisted product shows Review blocklisted in the Products list and Blocklisted on its Reviews tab: hover over either to see whether its existing reviews are hidden.
From a scheduled review request:
- Navigate to Reviews → Requests
- Click Queue
- Click the request's row. Delivery details opens.
- Click Always skip followed by the product's name
- Click Blocklist and skip. Cevoid adds the product to the blocklist and skips the request.
The product's existing reviews stay visible. For the rest of what you can do with scheduled requests, see Skip, send now, retry, or replay a delivery.
Hide existing reviews
Blocklisting stops new reviews only. To also hide a target's existing reviews, change the entry's Existing reviews.
- Navigate to Settings → Reviews → Review blocklist
- Click the dropdown in the entry's Existing reviews column. It reads Do not hide and the number of published reviews, and shows only when the target has some.
- Select Hide. The dropdown reads Hide and the number of reviews.
To show them again, select Do not hide.
Hidden reviews keep their content and their moderation status, but leave your store and your ratings. The Hidden tab on Reviews → Product reviews lists them, with Product is blocklisted under the status. For everything else that changes for a hidden review, see Hidden reviews.
Remove a product, collection, category, or brand
Removing an entry lets its products collect reviews again.
- Navigate to Settings → Reviews → Review blocklist
- Click ... on the entry's row
- Select Remove
- Click Remove to confirm
Reviews the entry hid show again, unless another entry hides them or their product left your catalog. Removing a product's own entry doesn't remove a collection, category, or brand entry that also covers it.
On a product page, More shows Remove from review blocklist when the product has its own entry, and View blocklist coverage when only a collection, category, or brand entry covers it.
Reviews of products no longer in your catalog
Cevoid hides a product's reviews when the product has no storefront listing left in any market. They're listed on the Hidden tab with Product is no longer in the catalog, and they show again if the product comes back.
The review's sidebar keeps the product's saved title and SKU. To show the reviews on another product, such as the one that replaced it, move them: see Move a review to another product.