Review emails

Cevoid sends your customers nine kinds of email from Reviews: review requests and reminders, thank-you emails, reply notifications, and the code that confirms a reviewer's email. Each comes from a template you edit, with translations per language. Your flows decide when each email goes out.

Navigate to Settings → Emails (new) → Email templates⁠ to edit your review emails.

Every workspace has one template of each type, under Reviews in Settings → Emails (new) → Email templates⁠. Its Usage column shows how many flows use each template, or Always on.

Requests and reminders go out through your review request flows. Reply emails need a live reply flow: see Set up reply emails.

A thank-you email goes to every customer who submits a review, with an Edit your review button. It goes out only through a live thank-you flow, one for product reviews and one for company reviews.

1. Navigate to Settings → Flows⁠
2. Under Suggested flows, click Thank you: Product review or Thank you: Company review
3. Click Add flow. The flow opens in the editor as a draft.
4. Click Publish flow

Thank-you emails go out when the review is submitted, before your hold rules or your team decide on it. Don't write in them that the review is already published. Imported reviews get no thank-you email. Each thank-you email shows in Outbox, not in Requests.

Review emails are email templates, so you edit, test, and manage them the way you do every email Cevoid sends:

• Edit a template: Open it under Reviews in Settings → Emails (new) → Email templates⁠ and change its fields. See Edit a template.
• Send a test email: Send the saved template to any address, with example data. See Send a test email.
• Create a template: Add another template of a type when one flow needs different copy, such as a request for one market. See Create a template.
• Manage your templates: Rename, duplicate, reset, or delete a template. See Manage your templates.
• Sender settings: Who your emails come from, where customers' answers go, and sending from your own domain apply to every email your workspace sends. See Email settings.
• Colors, fonts, and logo: Every email your workspace sends takes them from your BrandKit. See Emails.

Every template has Subject and preview, with Subject line and Preview text, the snippet shown after the subject in an unopened email. Most also have Intro, with Heading and Intro text, and an Outro that's empty by default. Subject line and Preview text take up to 150 characters, Heading up to 120, and a Button label up to 40, with no variables.

The product review request lists every product the customer can still review, each with its own link, above a button to review the whole order.

The Edit your review button opens the reviewer's own update link, where they can edit or delete their review. See Edit or delete a review.

Your reply goes where {{data.reply.body}} is, so the reply field must keep it: Cevoid doesn't save a reply template without it. View your review opens the review on your store.

The code shows in a block of its own, and is valid for 10 minutes.

Each review email accepts the variables of its type under This email, in the editor's Variables. For how variables work, and the Recipient and Workspace variables every email has, see Variables.

Each email goes out in the language of the market the customer was last active in. When there's none, thank-you and reply emails use the language of the review, and the other emails use your workspace's primary language. The Identity verification code email uses the language of the market the customer is reviewing on.

For how Cevoid translates your templates, and how to change a translation, see Languages and translations.

Request and reminder emails are marketing emails. Cevoid sends them only to customers who have agreed to marketing email, and their footer has a Manage email preferences link. Thank-you, reply, and verification code emails are transactional: they answer something the customer did, go out without marketing consent, and have no preferences link.

Manage email preferences opens a page where the customer can turn off Promotion emails, or choose Unsubscribe from all. With Promotion emails off, Cevoid sends the customer no more review requests.

Every email's footer also says This email was sent by Cevoid on behalf of your brand, unless it's sent from your own domain, and shows your physical address.

• Request emails: Tapping a star opens the review form on your store with that rating chosen, and Review order opens the form at the first product not yet reviewed. Nothing is saved until the customer submits the review.
• When links expire: after 90 days, a request link still opens the form, but asks for an email code first. See Verified reviews.
• Thank-you and reply emails: Edit your review opens the review for the customer to update or delete it, and View your review opens it on your store