Available rewards

Rewards are configured within Activities, Tiers, Purchase incentives, and Redeemable rewards. This article covers the available reward types and their settings.

All rewards are distributed automatically by Cevoid except for custom rewards, which require manual fulfillment.

Each discount code type comes in two versions, which you pick when you add the reward: Unique codes, where each member gets their own code, and Same code for all, where every member gets the same code. Free product codes are always unique. On Shopify, Same code for all isn't offered for tier entry rewards or for Selected winners reward groups in challenges.

The following sections cover each reward type in detail, including available settings and how to set them up. For rewards that involve discount codes, setup differs depending on your platform: Shopify workspaces use Shopify codes that Cevoid creates, and every other workspace uses codes you upload (Manual).

Points are the foundation of most loyalty programs. When members earn points, they're added to their balance and can be redeemed for redeemable rewards.

Use points to incentivize purchases, activities, and engagement. Members accumulate points over time and redeem them for discounts, free products, or other rewards you configure.

How point amounts work depends on where the reward is used:

• Activities and Tiers: Fixed amount, for example 100 points for completing an activity or reaching a tier. Enter a whole number of at least 1 in Amount (default 10).
• Purchase incentives: Dynamic amount based on purchase value, for example 1 point per dollar spent

Points can't be a redeemable reward.

See also: Points.

Discount codes reward members with savings on their next purchase. You can offer either a fixed amount off (for example, $10 off) or a percentage off (for example, 10% off). These work well as entry rewards for tiers, activity completions, or as redeemable rewards.

When a member earns this reward, they receive a discount code to apply at checkout. You control the expiration, usage limits, minimum purchase requirements, and whether it can be combined with other discounts.

Free shipping is a strong incentive for members considering a purchase. When a member earns this reward, they receive a discount code for free shipping at checkout.

You can optionally limit which shipping rates the discount applies to, preventing it from covering expensive options like express or international delivery.

Free product rewards let you give members a specific product from your catalog at no cost. This is a high-value reward that works well for top-tier members, major milestones, or as a premium option in the redeemable rewards.

When a member earns this reward, they receive a discount code worth the full value of the product. They apply the code at checkout to get the product for free.

Badges recognize achievements, milestones, or special status. They add a gamification element to your program and give members something to collect.

Badges also appear on the member's posts in UGC popups, showing other customers that the content comes from an engaged community member. See UGC module introduction for more on UGC widgets.

Custom rewards let you offer anything that doesn't fit the other reward types. Unlike other rewards, these require your team to manually fulfill them.

Use custom rewards for exclusive experiences, event tickets, reposting member content on your social channels, or anything else that needs to be handled outside of Cevoid. In challenges, the reward picker suggests Feature on website, Repost on socials, and Custom reward.

When a member earns a custom reward, it lands on the Reward fulfillment page as Unfulfilled. See Fulfill a custom reward.

Every reward a member receives, except points, is listed on the Reward fulfillment page with its status, and on the Loyalty tab of the member's profile. Cevoid fulfills most rewards automatically. Use the page to fulfill custom rewards, retry failed rewards, and cancel redeemed rewards.