Library & Inbox

The Library and Inbox hold all your posts, organized by status. New posts arrive in your Inbox for review. Approved posts are in your Library and appear in the galleries, cards, and email widgets whose content they match.

Navigate to UGC → Library⁠ or UGC → Inbox⁠ to manage your content.

Every post in your workspace has one of three statuses.

To change a post's status, open it and select Approved or Inbox in Status on the Details tab. Posts you add with Upload in the Library are approved at once, and posts you add in the Inbox wait for review. See Platform uploads.

Approving a post moves it from your Inbox to your Library, and it appears in every gallery, card, and email widget whose content it matches.

1. Navigate to UGC → Inbox⁠
2. Click Approve at the bottom right of the post. For a video with sound, select Approve, or Disable audio and approve to remove the sound first.

To approve several posts at once, select them and use the Approve bulk action.

If a post's creator is on your loyalty program's waitlist, Status on the post's Details tab reads Waiting list. Click it, then click Approve profile & post to approve the profile and the post together.

Archived posts are hidden from the Library, the Inbox, and every widget. Cevoid deletes an archived post permanently 30 days after it was archived. Until then, you can restore it.

1. Navigate to UGC → Library⁠ or UGC → Inbox⁠ and open the post
2. Click More in the upper right corner
3. Click Archive. The post closes and moves to the Archive page.

In the Inbox, the X at the bottom right of a post archives it at once. To archive several posts, select them and use the Archive bulk action.

1. Navigate to UGC → Library⁠ or UGC → Inbox⁠
2. Click Archive in the upper right corner. The Archived posts page opens.
3. Click Restore on the post. It returns to the status it had before: approved posts to the Library, others to the Inbox.

You can also open an archived post and click More → Restore.

1. Navigate to UGC → Library⁠ or UGC → Inbox⁠ and open the post
2. Click More in the upper right corner
3. Click Delete
4. Click Delete to confirm

To delete several posts at once, archive them first. On the Archive page, select them and use the Delete bulk action, which is only offered there.

The search box at the top of the Library and Inbox (Search (number) posts) finds posts by their creator's profile, such as a name, an email address, or an Instagram handle. It doesn't search captions.

On the Archive page and the Unassigned page, search covers captions, brand comments, email addresses, and Instagram and TikTok usernames instead.

Filter your Library or Inbox to find specific content.

On Shopify, WooCommerce, and stores connected with a product feed, the Collection, Category, and Brand filters are in the Library only. On other platforms, Category and Brand are in both the Library and the Inbox, and there's no Collection filter.

1. Navigate to UGC → Library⁠ or UGC → Inbox⁠
2. Click Filter
3. Select a filter and its values
4. Optional: Select more filters to narrow the results
5. Optional: Click Clear to remove all filters

When filters of two or more kinds are active, such as Labels and Media type, a filter mode button appears next to Clear. Click it to switch between:

• Match all filters: Posts must match every filter
• Match any filter: Posts can match any of the filters

Several values in one filter always match posts with any of those values.

The Display menu in the Library sets Grouping to No grouping (the default) or Created date. Ordering is always Last created, with the newest posts first. The Archive and Unassigned pages have the same menu.

The Inbox groups posts by where they came from. Each group has its own Select all, so you can review one group at a time.

Unassigned posts are approved posts with no profile that your team didn't upload. When you have any, Unassigned appears under UGC in the sidebar with a count.

Navigate to UGC → Unassigned⁠ to see them. To give a post its creator, open it and reassign it to a profile, or select several posts and use the Change profile... bulk action.

Bulk actions change several posts at once. They work in the Library, the Inbox, the Archive and Unassigned pages, and the UGC tab of a profile or a product.

1. Navigate to UGC → Library⁠ or UGC → Inbox⁠
2. Hover over a post and select its checkbox in the upper left corner. A toolbar appears at the bottom with the number of selected posts.
3. Optional: Select more posts, or click Select all. Once one post is selected, you can also press Cmd+A (Ctrl+A on Windows).
4. Click Actions in the toolbar, or press Cmd+K (Ctrl+K on Windows)
5. Select an action. Actions apply at once, except Archive, Delete, and Copy to workspace..., which ask you to confirm.

To clear the selection, click X in the toolbar or press Escape. Bulk actions only change the selected posts the page still shows: if you change a filter, posts it hides aren't included.