Review notifications

Review notifications are emails Cevoid sends to your team about reviews that need attention: New review, Negative review, Pending review auto-publish reminder, and Reported review. Each team member chooses their own, so turning one on or off changes only your emails.

Navigate to Settings → Notifications⁠ to choose your review notifications. Each one's default and threshold, and the steps to turn it on or off, are in Notifications.

The New review and Negative review emails tell you about a review as soon as Cevoid has analyzed it, whether it was published or held for your team.

• Which reviews: Reviews customers write through a review request, the review form on your store, or a link to the form. Imported and converted reviews don't send them.
• When: Once per review, after Cevoid's first analysis, within 24 hours of the review coming in
• One email each: A review that qualifies for both sends you only Negative review
• What's in it: The rating, the title and text, the reviewer's name, the product for a product review, the sentiment Cevoid detected, and Cevoid recommends replying to this review. when Reviews AI suggests a reply
• The button: View review opens the review in Cevoid

The subject names the rating and your workspace, starting with New 4-star review for or 2-star review needs attention in.

The Pending review auto-publish reminder warns you before held reviews publish on their own, 14 days after they were held. See The 14-day auto-publish.

• When: Every day at 08:00, Stockholm time, when pending reviews auto-publish within your lead time, such as 3 days before
• What's in it: One email for product reviews and company reviews together, with how many publish on each day, such as tomorrow
• Once per review: Each review is in one reminder, not one every day
• The button: Review pending reviews opens Reviews → Overview⁠

The subject says how many reviews publish soon, such as 3 pending reviews will publish soon.

The Reported review email tells you when shoppers keep reporting a published review. See Reported reviews.

• When: The review's report count reaches your threshold, such as 5 reports or more
• Once per review: You get one email per review, even as more reports come in. If you turn the notification on after a review passed your threshold, the email comes with its next report.
• What's in it: The review, how many times it was reported, and the reasons shoppers gave. A report doesn't change the review: it stays published until your team acts on it.
• The button: Review the reports opens the review in Cevoid

The subject names your workspace and how many reports the review has.

Every active team member who has a review notification on gets it, with their own threshold. There's no workspace-wide setting and no shared address: each person chooses for themselves.

Cevoid doesn't email your team when a review is held, published, or rejected. To keep up with pending reviews, use the reminder, or Things to do on Reviews → Overview⁠: see Product and company reviews.