Email settings

Email settings apply to every email your workspace sends from its email templates: review, UGC, and loyalty program emails. They set who the emails come from, where customers' replies go, the domain they're sent from, and the fonts and address every email shares.

Navigate to Settings → Emails (new) → Settings⁠ to manage your email settings.

The sender is the name and address customers see next to your email's subject.

1. Navigate to Settings → Emails (new) → Settings⁠
2. Enter the sender name in From name
3. Optional: Select your domain in the menu next to From address, and enter the mailbox in front of it, such as hello. Only a verified domain can be selected.
4. Enter the address that should get replies in Reply-to, such as your support inbox
5. Click Save changes

While From address is on @cevoidemail.com, its mailbox is always noreply and can't be changed. Your emails come from noreply@cevoidemail.com with your From name, and replies go to your Reply-to.

A custom sending domain lets your emails come from an address on your own domain, such as hello@yourdomain.com, instead of noreply@cevoidemail.com. You add the domain, add the DNS records Cevoid lists at your domain provider, and Cevoid verifies them. A workspace has one custom sending domain.

1. Navigate to Settings → Emails (new) → Settings⁠
2. Click Add domain under Custom sending domain. The Custom sending domain page opens.
3. Enter your domain under Domain, such as yourdomain.com, or a subdomain such as mail.yourdomain.com to keep these emails separate
4. Click Add domain. The page lists the DNS records to add.

You can't use a public mailbox domain, such as gmail.com or outlook.com.

The Add DNS records step lists every record your domain needs, in groups. Each row shows the record's Type, Name, Value, TTL, and Status, and Priority where a record needs one.

1. Navigate to Settings → Emails (new) → Settings⁠ and click Verify domain next to your domain
2. Copy each record into your domain provider's DNS settings, with its Type, Name, and Value. Click a name or value to copy it.
3. Click I've added the records. Cevoid checks your records, which usually takes a few minutes.

Below the records, the page shows how many of the required records are verified. The domain's status changes to Verified once all of them are.

• Names: Record names are shown relative to your domain, the way most DNS providers want them. @ means the domain itself.
• Cloudflare: Set CNAME records to DNS only, not proxied
• Timing: While the page is open, Cevoid checks your records every minute. Most verify within 15 minutes, but DNS changes can take up to 72 hours. To check again yourself, click Verify again, at most once a minute.
• After 7 days: A domain that isn't verified within 7 days of being added is removed. You can add it again at any time.
• Sharing the records: Click More and select Copy instructions to copy every record as text, or Copy instructions as prompt to copy them as a task for an AI agent with access to your DNS

Until your domain verifies, emails come from noreply@cevoidemail.com.

When your domain verifies for the first time, Cevoid moves your From address onto it. The mailbox you had stays, or it becomes hello, as in hello@yourdomain.com. From then on, every email comes from that address.

The Ready to send step on the Custom sending domain page shows who your emails come from and where replies go. Click Send test email to send yourself a test. If your From address isn't on the domain, the step says so: select the domain under From address in your email settings, and click Save changes.

Your domain's status shows next to it under Custom sending domain, and on the Custom sending domain page.

Each record has its own status: Not checked, Pending, Verified, Failed, or Retrying. Cevoid doesn't check the DMARC record, but marks it Already set when your domain has one.

Once your emails have come from your own domain, Cevoid doesn't switch them back to noreply@cevoidemail.com on its own. If the domain stops verifying, for example because a DNS record was removed, Cevoid holds your emails instead. Cevoid checks a verified domain at least once a day.

• Status: The domain shows Verification failed, and the Custom sending domain page shows which records aren't verified
• Held emails: Emails that come due are held in Outbox with the reason Sending domain not verified
• Tests: Test emails can't be sent until the domain verifies again
• Alert: Admins get a Sending domain stopped verifying email, unless they've turned it off in Settings → Notifications⁠. See Notifications.

To fix it, add the missing records again and click Verify again on the Custom sending domain page. To send from Cevoid's address meanwhile, select @cevoidemail.com under From address and click Save changes. Select your domain again once it verifies.

Removing your domain sends your emails from noreply@cevoidemail.com again, right away, with your address as the reply-to. To use another domain, remove the current one, then add the new one.

1. Navigate to Settings → Emails (new) → Settings⁠ and click your domain under Custom sending domain
2. Click More in the upper right corner
3. Select Remove domain, or Remove and start over for a domain that failed
4. Enter your domain to confirm
5. Click Remove domain

The DNS records you added can stay. They count again if you add the same domain later.

Your emails use the heading and text fonts of your BrandKit. When an email app doesn't load them, it shows the fallback fonts you choose under Fallback font: one for Headings and one for Body text.

1. Navigate to Settings → Emails (new) → Settings⁠
2. Select a font in Headings
3. Select a font in Body text
4. Click Save changes

The fonts are System default, Arial, Helvetica, Verdana, Tahoma, Trebuchet MS, Georgia, Times New Roman, and Courier New. Each option shows in its own font. Until you choose one for Headings, headings use the Body text font.

Your physical address shows in the footer of every customer email, under Physical address in Settings → Emails (new) → Settings⁠.

• On Shopify: The address comes from your Shopify store and is marked Edited in Shopify. Click Edit to change it in Shopify. If your store has no address, Cevoid says so: add one in Shopify to show it in your emails.
• On other platforms: Enter the address in Address, the way it should appear in the footer, and click Save changes