The redeemable rewards page is where members exchange their points for rewards. Members browse available rewards in your program widgets and redeem them using the points they’ve earned.
You define which rewards are available and how many points each costs. All reward types except points can be added as redeemable rewards.
Navigate to Rewards program -> Redeemable rewards to manage your redeemable rewards.
Create a redeemable reward
- Navigate to Rewards program -> Redeemable rewards
- Click New reward
- Select a reward type
- Configure the settings (see below)
- Click Save changes
- Click Set live when ready
Settings
General
Basic information about the reward that members see when browsing redeemable rewards.
| Setting | Description |
|---|
| Title | Name shown to members |
| Description | Optional details about the reward |
| Points to redeem | How many points it costs |
Reward
Configure what members receive when they redeem. Settings vary by reward type. See Available rewards for details.
Redemption limitations
| Setting | Description |
|---|
| Maximum redemptions per member | Limit how many times each member can redeem this reward |
| Maximum supply available | Limit the total number of redemptions across all members |
Participants
Control who can see and redeem this reward.
| Option | Description |
|---|
| Anyone | Visible to everyone, including visitors who are not logged in |
| Only program members | Only visible to logged-in members |
| Selected segments | Members in specific segments |
| Members of tier(s) | Members in specific tiers |
| Selected profiles | Specific members you select |
Date
Control when the reward is available for redemption.
| Setting | Description |
|---|
| Start date | When the reward becomes available |
| End date | Optional. When the reward stops being available |
Statuses
Each reward has a status that determines whether members can see and redeem it.
| Status | Description |
|---|
| Live | Available for redemption |
| Paused | Temporarily unavailable. Members cannot redeem, but the reward remains visible to your team |
| Draft | Not yet launched. Configure settings before going live |
| Ended | No longer available. Kept for reporting purposes |
Ended rewards cannot be reactivated. To offer the same reward again, create a new one.
View redemptions
Click on any reward to see redemption details and track performance.
The overview shows key metrics:
| Metric | Description |
|---|
| Redemptions | Total number of times this reward has been redeemed |
| Redeemers | Number of unique members who have redeemed |
| Redemption member rate | Percentage of eligible members who have redeemed this reward |
