# Redeemable rewards

> Let members redeem their points for rewards.

Breadcrumb: Loyalty › Redeemable rewards · Updated: 2026-10-17
Docs index: https://docs.cevoid.com/llms.txt

Redeemable rewards let members exchange their points for rewards, which they browse and redeem in your program widgets. You define which rewards are available and how many points each costs. All reward types except points can be added as redeemable rewards.

Navigate to [Loyalty → Redeemable rewards](https://app.cevoid.com/program/redeemable-rewards) to manage your redeemable rewards.

The page shows _Redemptions_, _Redeemers_, _Redemption rate_, and _Active redeemable rewards_, and a table of your rewards with the tabs **All**, **Live**, **Paused**, **Ended**, and **Drafts**.

## How redemptions work

Points are taken when a member redeems a reward. A member without enough points can't redeem it. A discount code is created on the store where the member redeems it.

If a redemption fails, nothing is refunded automatically: the points stay spent, and the redemption still counts toward the reward's limits, until you retry or cancel it. Cancelling gives the points back. See [Reward fulfillment](https://docs.cevoid.com/loyalty/rewards/reward-fulfillment.md#cancel-a-reward).

## Create a redeemable reward

1. Navigate to [Loyalty → Redeemable rewards](https://app.cevoid.com/program/redeemable-rewards)
2. Click **New reward**
3. Select a reward type. A draft reward is created at 100 points, and its settings open.
4. Configure the reward's [settings](https://docs.cevoid.com/loyalty/rewards/redeemable-rewards#settings)
5. Click **Save changes**
6. Click **Set live** when ready

## Settings

Once a live or paused reward has been redeemed, all its settings are locked.

### General

General settings are the basic information about the reward that members see when browsing redeemable rewards.

| Setting | Description |
| --- | --- |
| _Title_ | Name shown to members, 3 to 100 characters |
| _Description_ | Optional details about the reward, at most 150 characters |
| _Points to redeem_ | How many points it costs, a whole number |

### Reward

Configure what members receive when they redeem. Settings vary by reward type. Points can't be a redeemable reward. See [Available rewards](https://docs.cevoid.com/loyalty/rewards/available-rewards.md) for details.

### Redemption limitations

| Setting | Description |
| --- | --- |
| _Maximum redemptions per member_ | Limit how many times each member can redeem this reward |
| _Maximum supply available_ | Limit the total number of redemptions across all members |

Both settings are optional. Leave them unchecked for unlimited redemptions.

### Participants

Control who can see and redeem this reward in _Who can see this redeemable reward and participate?_: **Anyone** (default), **Only program members**, **Selected segments**, **Members of tier(s)**, or **Selected profiles**. See [Who can participate](https://docs.cevoid.com/loyalty/activities.md#who-can-participate) for what each option means.

### Date

Control when the reward is available for redemption.

| Setting | Description |
| --- | --- |
| _Start date_ | When the reward becomes available |
| _Select an end date_ | Optional. Enable it to set when the reward stops being available |

## Statuses

Each redeemable reward has a status that determines whether members can see and redeem it.

| Status | Description |
| --- | --- |
| **Live** | Available for redemption |
| **Paused** | Temporarily unavailable. Members cannot redeem, but the reward remains visible to your team |
| **Draft** | Not yet launched. Configure settings before going live |
| **Ended** | No longer available. Kept for reporting purposes |

To change a reward's status, open the reward and click **More** in the top right. From there you can pause or end the reward, edit or translate it, and delete a draft or a reward with no redemptions. To resume a paused reward, click **Set live**.

> [!NOTE]
> Ended rewards cannot be reactivated. To offer the same reward again, create a new one.

## View redemptions

Open any redeemable reward to see redemption details and track performance.

The overview shows key metrics:

| Metric | Description |
| --- | --- |
| **Redemptions** | Total number of times this reward has been redeemed |
| **Redeemers** | Number of unique members who have redeemed |
| **Redemption member rate** | Percentage of all your members who have redeemed this reward |
| **Redemption rate** | Redemptions per redeemer, as a percentage |

Below the metrics, you'll find a list of all redemptions showing the member name, fulfillment status, and redemption date. Use the search to find specific members. Open a redemption to see it in [reward fulfillment](https://docs.cevoid.com/loyalty/rewards/reward-fulfillment.md), where you can retry or cancel it.

## Customer experience

Members redeem rewards in your [Redeemable rewards](https://docs.cevoid.com/loyalty/setup/on-site-widgets.md#redeemable-rewards) widget:

1. The member clicks **Redeem** on a reward
2. "Are you sure?" asks them to confirm
3. "Reward redeemed" shows, and the reward is added to their rewards

If the member's profile is tied to another store, "Are you in the right store?" asks first, with **Continue here** and **Go to correct store**. A member without enough points sees how many points they still need, such as "100 points left", and one at the limit sees "Max redeems reached". Visitors who aren't signed in see **Sign in to redeem**. A reward that's still being delivered says "This reward is being processed."

**Related widgets**

- [Redeemable rewards](https://docs.cevoid.com/loyalty/setup/on-site-widgets.md#redeemable-rewards)
- [My rewards](https://docs.cevoid.com/loyalty/setup/on-site-widgets.md#my-rewards)
- [Account summary](https://docs.cevoid.com/loyalty/setup/on-site-widgets.md#account-summary)

**Related emails**

- [Reward Fulfilled](https://docs.cevoid.com/loyalty/setup/program-emails-and-triggers.md#reward-fulfilled)

## Related articles

- [Available rewards](https://docs.cevoid.com/loyalty/rewards/available-rewards.md)
- [Reward fulfillment](https://docs.cevoid.com/loyalty/rewards/reward-fulfillment.md)
- [Points](https://docs.cevoid.com/loyalty/setup/points.md)

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Canonical: https://docs.cevoid.com/loyalty/rewards/redeemable-rewards