Related articles: Activities overview, Tiers, Purchase incentives, Redeemable rewardsRelated widgets: My rewards, Redeemable rewards, Account summaryRelated emails and triggers: Reward fulfilled
Available rewards
| Reward | Description | Where it can be used |
|---|---|---|
| Points | Points added to the member’s balance which can be redeemed for rewards | Activities, Tiers, Purchase incentives |
| Discount code - Amount or percentage off | Fixed amount (e.g., $10 off) or percentage (e.g., 10% off) | Activities, Tiers, Redeemable rewards |
| Discount code - Free shipping | Free shipping on their next order | Activities, Tiers, Redeemable rewards |
| Free product | A product from your catalog at no cost | Activities, Tiers, Redeemable rewards |
| Badge | Digital badge for bragging rights, downloadable and displayed alongside their UGC | Activities, Tiers, Redeemable rewards |
| Custom reward | Rewards included in your program but fulfilled outside Cevoid (tickets, experiences, etc.) | Activities, Tiers, Redeemable rewards |
Points
Points are the foundation of most rewards programs. When members earn points, they’re added to their balance and can be redeemed for rewards in the redeemable rewards. Use points to incentivize purchases, activities, and engagement. Members accumulate points over time and redeem them for discounts, free products, or other rewards you configure. How point amounts work depends on where the reward is used:- Activities and Tiers: Fixed amount (e.g., 100 points for completing an activity or reaching a tier)
- Purchase incentives: Dynamic amount based on purchase value (e.g., 1 point per dollar spent)
Discount code - Amount or percentage off
Discount codes reward members with savings on their next purchase. You can offer either a fixed amount off (e.g., $10 off) or a percentage off (e.g., 10% off). These work well as entry rewards for tiers, activity completions, or as redeemable rewards. When a member earns this reward, they receive a unique discount code to apply at checkout. You control the expiration, usage limits, minimum purchase requirements, and whether it can be combined with other discounts.- Shopify
- API
- Manual
When a member earns the reward, Cevoid automatically creates a discount code in your Shopify store through the Cevoid Rewards program Shopify app. The code is then delivered to the member.Available settings
| Setting | Description |
|---|---|
| Title | Name shown to members (e.g., “$10 off your next order”) |
| Custom icon | Optional icon for this reward (256×256 px recommended) |
| Discount value | Fixed amount with currency (e.g., 10 USD) or percentage (e.g., 10%) |
| Discount prefix | Prefix for generated codes (e.g., CEVOID-) |
| Code expiration | Never, after a period (days/months/years) from receiving, or on a specific date |
| Maximum discount usage | Limit to one use per customer and/or set a total usage limit |
| Minimum purchase requirements | Require a minimum order value or item quantity |
| Combinations | Allow combining with other Shopify discounts (product, order, or shipping) |
How currencies are handled
How currencies are handled
For amount-based discounts, Cevoid presents and creates the code in the currency of the member’s market using today’s exchange rate.
Multi-store setups
Multi-store setups
If you have multiple Shopify stores connected, the discount code is created on the store the member is connected to. For redeemable rewards redemptions, the code is created on the store where the member redeems the reward.
Discount code - Free shipping
Free shipping is a strong incentive for members considering a purchase. When a member earns this reward, they receive a discount code for free shipping at checkout. You can optionally limit which shipping rates the discount applies to, preventing it from covering expensive options like express or international delivery.- Shopify
- API
- Manual
When a member earns the reward, Cevoid automatically creates a free shipping discount code in your Shopify store through the Cevoid Rewards program Shopify app. The code is then delivered to the member.Available settings
| Setting | Description |
|---|---|
| Title | Name shown to members (e.g., “Free shipping on your next order”) |
| Custom icon | Optional icon for this reward (256×256 px recommended) |
| Shipping rates | Optionally exclude shipping rates over a certain amount |
| Discount prefix | Prefix for generated codes (e.g., CEVOID-) |
| Code expiration | Never, after a period (days/months/years) from receiving, or on a specific date |
| Maximum discount usage | Limit to one use per customer and/or set a total usage limit |
| Minimum purchase requirements | Require a minimum order value or item quantity |
| Combinations | Allow combining with other Shopify discounts (product or order) |
Multi-store setups
Multi-store setups
If you have multiple Shopify stores connected, the discount code is created on the store the member is connected to. For redeemable rewards redemptions, the code is created on the store where the member redeems the reward.
Free product
Free product rewards let you give members a specific product from your catalog at no cost. This is a high-value reward that works well for top-tier members, major milestones, or as a premium option in the redeemable rewards. When a member earns this reward, they receive a discount code worth the full value of the product. They apply the code at checkout to get the product for free.The discount is set to the product’s fixed price rather than 100% off. This prevents members from applying the code to a more expensive variant of the same product.
- Shopify
- API
- Manual
When a member earns the reward, Cevoid automatically creates a discount code in your Shopify store through the Cevoid Rewards program Shopify app. The code value matches the selected product’s price and is delivered to the member.Available settings
| Setting | Description |
|---|---|
| Product | Select the product from your synced Shopify catalog |
| Title | Name shown to members (e.g., “Free branded t-shirt”) |
| Custom icon | Optional icon (256×256 px recommended). Product image used by default |
| Discount value | Automatically set to the product’s price to prevent the code from being used on more expensive variants |
| Discount prefix | Prefix for generated codes (e.g., CEVOID-) |
| Code expiration | Never, after a period (days/months/years) from receiving, or on a specific date |
| Maximum discount usage | Limit to one use per customer and/or set a total usage limit |
| Minimum purchase requirements | Require a minimum order value or item quantity |
| Combinations | Allow combining with other Shopify discounts (order or shipping) |
How currencies are handled
How currencies are handled
The discount value is converted to the member’s market currency using today’s exchange rate. This ensures members see the correct product value in their local currency.
Multi-store setups
Multi-store setups
If you have multiple Shopify stores connected, the discount code is created on the store the member is connected to. For redeemable rewards redemptions, the code is created on the store where the member redeems the reward.
Badge
Badges recognize achievements, milestones, or special status. They add a gamification element to your program and give members something to collect. Members can download their badges from the My Rewards widget. Badges also appear on the member’s posts in UGC popups, showing other customers that the content comes from an engaged community member. See UGC module introduction for more on UGC widgets.Settings
| Setting | Description |
|---|---|
| Title | The badge name, such as “Creator of the month Feb-26” or “Outfit of the year 2025” |
| Description | Explain what the badge represents or how it was earned |
| Badge | Upload your own image or select from Cevoid’s preset library |
Custom reward
Custom rewards let you offer anything that doesn’t fit the other reward types. Unlike other rewards, these require your team to manually fulfill them. Use custom rewards for exclusive experiences, event tickets, reposting member content on your social channels, or anything else that needs to be handled outside of Cevoid.Settings
| Setting | Description |
|---|---|
| Title | Name shown to members (e.g., “VIP event access” or “Get featured on our Instagram”) |
| Description | What the reward includes and what members can expect |
| Custom icon | Optional icon for this reward (256×256 px recommended) |
Fulfill a custom reward
When a member earns a custom reward, it appears in the Fulfillment page for your team to process.- Navigate to Rewards program -> Fulfillment
- Click on a custom reward with Unfulfilled status
- Verify the member and reward details
- Deliver the reward to the member outside of Cevoid
- Click Mark as fulfilled
Fulfillment
The Fulfillment page shows all rewards distributed to members and their current status. Since most rewards are fulfilled automatically by Cevoid, this page is typically used to track down issues or process custom rewards.The program overview highlights unfulfilled or failed rewards that need attention.
Reward statuses
| Status | Description |
|---|---|
| Unfulfilled | The reward is pending and needs action from your team |
| In Progress | Your team has started processing the reward but hasn’t completed it yet |
| Fulfilled | The reward was manually marked as fulfilled by your team |
| Fulfilled automatically | Cevoid automatically delivered the reward to the member |
| Cancelled | The reward was cancelled and won’t be delivered |
| Failed | Something went wrong when trying to fulfill the reward |
Retry a failed reward
To retry a failed reward:- Navigate to Rewards program -> Fulfillment
- Click on a reward with Failed status
- Click Retry fulfillment