Related articles:
Purchase incentives, Tiers, Tier evaluation
Purchase tracking
Choose which orders Cevoid tracks from your store.| Option | Description |
|---|---|
| Save all orders | All paid orders are saved and a profile is created for each customer. This is the default. |
| Only save orders from members | Only paid orders from customers who are already program members are saved. |
| Don’t save any orders | No orders are saved. This prevents members from being rewarded for purchases. |
Purchase settings
Order value calculation
The What parts of an order should be included? setting controls which parts of the order value count toward points and tier milestones.| Setting | Description |
|---|---|
| Subtotal | Always included. The product prices after any discounts have been applied. |
| Exclude amount from discount coupons | Add back discount coupon amounts to the value that should be rewarded. |
| Include shipping | Add shipping costs to the value that should be rewarded. |
| Include taxes | Add tax amounts to the value that should be rewarded. |
Orders in other currencies are automatically converted to your workspace currency using the exchange rate at the time of purchase.
The example in the settings page shows how your current configuration affects a sample order.
Order processing timing
The When should orders be processed? setting determines when Cevoid processes orders for points and tier progress.| Option | Description |
|---|---|
| When the order is paid in full | Orders are processed as soon as they are marked as fully paid in your store. |
| When the order is fulfilled | Orders are processed when marked as fulfilled in your store. |
Delay order processing
Add a delay between when the order meets the processing condition and when it’s actually processed. Enter the number of days to wait. Cevoid handles deduction of points and potential tier downgrades automatically when returns happen (see Returns below). This setting can be used to add an extra layer of fraud prevention by not rewarding orders until after your return window has closed.Returns
When an order is partially or fully refunded, Cevoid automatically:- Deducts the corresponding points from the member’s balance
- Adjusts their tier milestone progress
- Handles any tier downgrades if they no longer qualify
For details on how tier downgrades from returns differ from evaluation downgrades, see Tiers.