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Related articles: Purchase incentives, Tiers, Tier evaluation
Purchase settings control how orders are tracked and what counts toward purchase incentives and tier milestones. Configure which orders to track, what parts of an order to include, and when orders should be processed. Navigate to Settings -> Rewards program -> Purchases to manage these settings.

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Purchase tracking

Choose which orders Cevoid tracks from your store.

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Purchase settings

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Order value calculation

The What parts of an order should be included? setting controls which parts of the order value count toward points and tier milestones. All options except Subtotal are off by default.
Orders in other currencies are automatically converted to your workspace currency using the exchange rate at the time of purchase.
The example in the settings page shows how your current configuration affects a sample order.

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Order processing timing

The When should orders be processed? setting determines when Cevoid processes orders for points and tier progress.

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Delay order processing

Add a delay between when the order meets the processing condition and when it’s actually processed. Enter the number of days to wait. Cevoid handles deduction of points and potential tier downgrades automatically when returns happen (see Returns below). This setting can be used to add an extra layer of fraud prevention by not rewarding orders until after your return window has closed.
Set this to match your return window. For example, if you offer 30-day returns, set a 30-day delay so orders are only rewarded after the return window closes.

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Returns

When an order is partially or fully refunded, Cevoid automatically:
  • Deducts the corresponding points from the member’s balance
  • Adjusts their tier milestone progress
  • Handles any tier downgrades if they no longer qualify
For details on how tier downgrades from returns differ from evaluation downgrades, see Tiers.

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Full returns

The entire order value is deducted. Points earned from the order are removed and tier progress is reduced by the full amount.

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Partial returns

Only the refunded amount is deducted. If a member returns one item from a multi-item order, only that item’s value is removed from their points and tier progress.