profile.program-left

Sent when a profile leaves the loyalty program, with the profile that left.

View as Markdown

When it fires

Once each time a member leaves the loyalty program.
data has no points or tier: leaving the program clears them before the event is sent.

Receive it

Pick profile.program-left in a webhook destination's events, or tick All events. See Create a destination.

To filter it or wait before sending, send it from a Flow on the Program left trigger instead. See Send from a Flow.

Payload

Example payload

{
  "created_at": "2026-11-02T09:30:00.000Z",
  "data": {
    "profile": {
      "avatar_url": "https://cdn.cevoid.com/avatars/prf_sarah/profile.jpg",
      "bio": "Lifestyle creator and photography enthusiast",
      "birthday": "1992-04-18",
      "country": "US",
      "created_at": "2026-01-15T09:30:00.000Z",
      "email": "sarah.johnson@example.com",
      "external_id": "customer_7391056823401",
      "first_name": "Sarah",
      "id": "prf_sarah",
      "language": "en",
      "last_name": "Johnson",
      "location": "San Francisco, CA",
      "name": "Sarah Johnson",
      "notes": "VIP customer; prefers email communication",
      "social_instagram_handle": "sarah.lifestyle",
      "social_tiktok_handle": "sarah.creates",
      "social_x_handle": "sarah_j",
      "updated_at": "2026-01-20T14:22:15.000Z"
    }
  },
  "id": "evt_m3p82kdq5xw7tz4c",
  "type": "profile.program-left",
  "version": 1
}

versionnumberrequired

The version of this event type. A published version only gains fields, so ignore fields you do not use; a breaking change is a new version.

idstringrequired

Stable event id (evt_ plus 16 characters), also sent as the webhook-id header. Retries and manual replays send the same id, so ignore an event whose id you have already processed.

typestringrequired

What data describes. New types are added over time, and an endpoint on "All events" receives them, so ignore any type you do not handle.

created_atstring<date-time>required

When the event happened, as an ISO 8601 timestamp.

originobject

Why your endpoint received the event. Omitted when the event was forwarded without a Flow of your own.

origin properties

flowobjectrequired

The Flow that sent the event.

flow properties

idstringrequired

The Flow id, shown in the Flow URL.

namestringrequired

The Flow name at the time of sending.

triggerstringrequired

The event that started the Flow. One of order.fulfilled, order.delivered, product-review.submitted, company-review.submitted, product-review.replied, company-review.replied, upload.completed, post.approved, profile.program-joined, profile.program-left, tier.earned, reward.fulfilled, tier.evaluation-approaching, points.expiration-approaching.

dataobjectrequired

The resources the event carries, keyed by resource name. type decides which resources are included, and resources your plan does not include are left out.

data properties

profileobject

profile properties

idstringrequired

Cevoid profile ID.

external_idstring

Identifier this profile carries in the workspace source system, when known.

namestring

Display name of the profile.

first_namestring

First name of the profile.

last_namestring

Last name of the profile.

emailstring

Email address for the profile.

avatar_urlstring

Profile image URL.

countrystring

Country code associated with the profile.

languagestring

Preferred language code associated with the profile.

locationstring

Free-form location associated with the profile.

social_instagram_handlestring

Instagram handle associated with the profile.

social_tiktok_handlestring

TikTok handle associated with the profile.

social_x_handlestring

X handle associated with the profile.

birthdaystring<date>

Birthday in YYYY-MM-DD format.

biostring

Profile biography text.

notesstring

Merchant notes about the profile.

created_atstring<date-time>required

ISO 8601 timestamp when the profile was created.

updated_atstring<date-time>required

ISO 8601 timestamp when the profile was last updated.