company-review.submitted
Sent when a customer submits a company review, with the review, the reviewer's profile and their loyalty standing.
A company review rates your company rather than a product. Use it to route feedback about service and delivery to the team that owns it.
When it fires
- Once per review, when a customer submits it through a Cevoid review form or widget.
- Reviews imported through the API send no event.
- The review can still be waiting for moderation: check
data.company_review.statusbefore you show it anywhere. profiledescribes the reviewer. The event carries nopointsortier.
Receive it
Pick company-review.submitted in a webhook destination's events, or tick All events. See Create a destination.
To filter it or wait before sending, send it from a Flow on the Company review submitted trigger instead. See Send from a Flow.
Payload
{
"created_at": "2026-11-02T09:30:00.000Z",
"data": {
"company_review": {
"answers": [
{
"format": "SCALE",
"prompt": "How was the delivery?",
"scale": {
"end_label": "Fast",
"start_label": "Slow",
"step_labels": [
"1",
"2",
"3",
"4",
"5"
],
"steps": 5
},
"type": "COMPANY_ATTRIBUTE",
"value": 4
},
{
"format": "SINGLE_SELECT",
"options": [
{
"label": "Blue",
"value": "blue"
},
{
"label": "Green",
"value": "green"
}
],
"prompt": "What is your favourite colour?",
"type": "PROFILE_PROPERTY",
"value": "blue"
}
],
"approved_at": "2026-09-01T10:00:00.000Z",
"body": "Comfortable and true to size.",
"channel": "REQUEST",
"created_at": "2026-09-01T10:00:00.000Z",
"helpful_down_count": 0,
"helpful_up_count": 3,
"id": "crv_abc123",
"identity_verification": "CONFIRMED",
"is_incentivized": false,
"is_insider": false,
"language": "en",
"market_id": "mar_abc123",
"media": [
{
"aspect_ratio": 1.5,
"aspect_ratio_type": "LANDSCAPE",
"moderation_status": "APPROVED",
"thumbnail_url": "https://cdn.cevoid.com/reviews/rev_abc123/photo-thumb.jpg",
"type": "IMAGE",
"url": "https://cdn.cevoid.com/reviews/rev_abc123/photo.jpg"
},
{
"aspect_ratio": 0.5625,
"aspect_ratio_type": "PORTRAIT",
"thumbnail_url": "https://cdn.cevoid.com/reviews/rev_abc123/clip-thumb.jpg",
"type": "VIDEO",
"url": "https://cdn.cevoid.com/reviews/rev_abc123/clip.mp4",
"video_length": 12
}
],
"order_id": "ord_abc123",
"profile_id": "prf_abc123",
"published_at": "2026-09-01T10:00:00.000Z",
"purchase_verification": "VERIFIED",
"rating": 5,
"rejection_reasons": [],
"responses": [
{
"author_type": "WORKSPACE",
"body": "Thank you for the kind words!",
"created_at": "2026-09-01T10:00:00.000Z",
"updated_at": "2026-09-01T10:00:00.000Z"
}
],
"source": {
"external_id": "review_123",
"platform": "cevoid",
"url": "https://example.com/reviews/123"
},
"status": "PUBLISHED",
"submitted_at": "2026-09-01T10:00:00.000Z",
"title": "Comfortable everyday fit",
"updated_at": "2026-09-01T10:00:00.000Z"
},
"profile": {
"avatar_url": "https://cdn.cevoid.com/avatars/prf_sarah/profile.jpg",
"bio": "Lifestyle creator and photography enthusiast",
"birthday": "1992-04-18",
"country": "US",
"created_at": "2026-01-15T09:30:00.000Z",
"email": "sarah.johnson@example.com",
"external_id": "customer_7391056823401",
"first_name": "Sarah",
"id": "prf_sarah",
"language": "en",
"last_name": "Johnson",
"location": "San Francisco, CA",
"name": "Sarah Johnson",
"notes": "VIP customer; prefers email communication",
"social_instagram_handle": "sarah.lifestyle",
"social_tiktok_handle": "sarah.creates",
"social_x_handle": "sarah_j",
"updated_at": "2026-01-20T14:22:15.000Z"
}
},
"id": "evt_m3p82kdq5xw7tz4c",
"type": "company-review.submitted",
"version": 1
}Show all 119 linesShow fewer lines
versionnumberrequiredThe version of this event type. A published version only gains fields, so ignore fields you do not use; a breaking change is a new version.
idstringrequiredStable event id (evt_ plus 16 characters), also sent as the webhook-id header. Retries and manual replays send the same id, so ignore an event whose id you have already processed.
typestringrequiredWhat data describes. New types are added over time, and an endpoint on "All events" receives them, so ignore any type you do not handle.
created_atstring<date-time>requiredWhen the event happened, as an ISO 8601 timestamp.
originobjectWhy your endpoint received the event. Omitted when the event was forwarded without a Flow of your own.
dataobjectrequiredThe resources the event carries, keyed by resource name. type decides which resources are included, and resources your plan does not include are left out.