# Reviews setup checklist > Connect your orders, add the Cevoid script to your store, and publish a review request flow so Reviews collects reviews after every purchase. Breadcrumb: Reviews › Setup checklist · Updated: 2026-10-20 Docs index: https://docs.cevoid.com/llms.txt Reviews needs three things before it collects reviews: your orders, the Cevoid script on your store, and a flow that sends review requests. This checklist covers each step in the order the app lists them, plus your legal policies, which the list doesn't show. If you don't have a workspace yet, start with [Create your workspace](https://docs.cevoid.com/get-started.md#create-your-workspace). Navigate to [Reviews → Overview](https://app.cevoid.com/reviews) to see which steps are still open. The _Things to do_ list shows every step you haven't finished, and a step disappears once it's done. | Step in _Things to do_ | What it does | Done when | | --- | --- | --- | | _Connect your orders_ | Lets flows send review requests after a purchase, and marks reviews _Verified buyer_ | _Sync orders_ is on in [Settings → Orders](https://app.cevoid.com/settings/orders) | | _Add the Cevoid script to your website_ | Loads review widgets and the review forms on your store | Every market reports the script as _Installed_ | | Set up your legal policies (not in _Things to do_) | Asks reviewers to agree to your terms on the review form | Your content consent is published in [Settings → Legal](https://app.cevoid.com/settings/legal) | | _Start collecting product reviews_ | Asks customers to review the products they bought | A live flow holds a _Product review request_ step | | _Start collecting company reviews_ | Asks customers to review your store | A live flow holds a _Company review request_ step | | _Import existing reviews_ (_Optional_) | Brings reviews over from your previous platform | Your workspace has at least one review | ## Your Reviews plan Working with Reviews needs an active Reviews plan. Every plan has every Reviews feature and covers a number of orders per month. To add Reviews or change your limit, see [Plans that include Reviews](https://docs.cevoid.com/reviews/setup/order-limit.md#plans-that-include-reviews). On Shopify, Reviews also has its own Shopify app, _Cevoid: Reviews Platform_. You install it when you add the Cevoid script: see [Add the Cevoid script](https://docs.cevoid.com/reviews/showcase/embed-review-widgets.md#add-the-cevoid-script). ## Connect your orders Review requests start from orders: a flow sends a request a set time after an order is fulfilled or delivered. Cevoid also uses your orders to mark reviews _Verified buyer_. New workspaces start with order sync off. **Shopify** Enable **Sync orders** in [Settings → Orders](https://app.cevoid.com/settings/orders) to sync orders from every Shopify store connected to your workspace. Your store shows _Enabled_ once its orders sync. For the steps, see [Turn on order sync](https://docs.cevoid.com/orders-products/order-settings.md#turn-on-order-sync). To connect a store first, see [Shopify](https://docs.cevoid.com/integrations/ecommerce/shopify.md). Flows that start on _Order delivered_ need delivery events from Shopify: see [Enable delivery events on Shopify](https://docs.cevoid.com/orders-products/order-settings.md#enable-delivery-events-on-shopify). **WooCommerce** Enable **Sync orders** in [Settings → Orders](https://app.cevoid.com/settings/orders) to sync orders from your connected WooCommerce store. Your store shows _Enabled_ once its orders sync. For the steps, see [Turn on order sync](https://docs.cevoid.com/orders-products/order-settings.md#turn-on-order-sync). To connect your store first, see [WooCommerce](https://docs.cevoid.com/integrations/ecommerce/woocommerce.md). > [!NOTE] > WooCommerce orders count as fulfilled when their status is _Completed_, and they're never marked delivered. Start your review request flows on _Order fulfilled_: a flow that starts on _Order delivered_ never runs for WooCommerce orders. Review request emails that Cevoid sends go only to customers who agreed to marketing email. See [Who gets a review request](https://docs.cevoid.com/reviews/collect/review-requests.md#who-gets-a-review-request). **General implementation** On other platforms and headless builds, your own system sends each order to the Cevoid API, which needs server-side code from you or your developer. Orders sent through the API need no _Sync orders_ switch. For the API key and the request, see [Send orders through the API](https://docs.cevoid.com/orders-products/order-settings.md#send-orders-through-the-api). To check each store's order sync status, see [Check order sync for stores and markets](https://docs.cevoid.com/orders-products/order-settings.md#check-order-sync-for-stores-and-markets). [Order history you import](https://docs.cevoid.com/orders-products/order-settings.md#import-order-history) doesn't get review requests and doesn't count toward your [monthly order limit](https://docs.cevoid.com/reviews/setup/order-limit.md). Cevoid still uses it to mark reviews _Verified buyer_. ## Add the Cevoid script The Cevoid script loads review widgets and the review forms on your store. Review request links open the review form on your store too, so the script goes on every page. - **On Shopify:** install the Reviews app, _Cevoid: Reviews Platform_, and turn on its app embed, _Cevoid Reviews_ - **On other platforms:** paste the script into your site, right before the closing `` tag. See [Add the Cevoid script](https://docs.cevoid.com/integrations/ecommerce/general-implementation.md#add-the-cevoid-script). In _Things to do_, click **Add script** next to _Add the Cevoid script to your website_. The _Install the Cevoid script_ dialog opens: for its steps, see [Add the Cevoid script](https://docs.cevoid.com/reviews/showcase/embed-review-widgets.md#add-the-cevoid-script). The step in _Things to do_ closes once every market shows _Installed_. To add review widgets to your pages once the script is in place, see [Embed review widgets](https://docs.cevoid.com/reviews/showcase/embed-review-widgets.md). ## Set up your legal policies Review forms show your content consent policy by the button on the _Review_ step, so reviewers agree to your terms before they submit. It's the same policy your upload forms show. Write and publish it in [Settings → Legal](https://app.cevoid.com/settings/legal): see [Activate content consent](https://docs.cevoid.com/legal/legal-policies.md#activate-content-consent) and [Consent on review forms](https://docs.cevoid.com/reviews/collect/review-forms.md#consent-on-review-forms). ## Start collecting product and company reviews Review requests are sent by flows. The quickest start is the suggested flow _Review request after delivery_: it asks customers for product reviews, and asks customers who have reviewed every product in their order for a company review. Publishing it completes both _Start collecting_ steps in _Things to do_. In _Things to do_, click **Open flows** next to either step. For the steps, see [Set up the suggested review request flow](https://docs.cevoid.com/reviews/collect/review-requests.md#set-up-the-suggested-review-request-flow). The suggested flow starts on _Order delivered_. On WooCommerce, and on Shopify stores whose carriers don't report deliveries, start a flow on _Order fulfilled_ instead: see [Create a review request flow from scratch](https://docs.cevoid.com/reviews/collect/review-requests.md#create-a-review-request-flow-from-scratch). For timing, reminders, and other ways to send requests, see [Review requests](https://docs.cevoid.com/reviews/collect/review-requests.md). ## Import existing reviews If you're moving from another reviews platform, import your existing reviews so your product pages show them from day one. This step is optional, and it's done once your workspace has any review. To import a CSV file from your previous platform, see [Import and export reviews](https://docs.cevoid.com/reviews/collect/import-and-export.md). > [!TIP] > Import your existing reviews before you send requests to past orders. Customers who already reviewed a product are then skipped. ## Troubleshooting ### Why does the script step stay open? The _Add the Cevoid script to your website_ step in _Things to do_ closes only when every market reports _Installed_. After you save your theme or publish your site, click **Check status** in the _Install the Cevoid script_ dialog. A password-protected Shopify storefront, such as a development store, can be checked once you save its password: see [Check a password-protected storefront](https://docs.cevoid.com/reviews/showcase/embed-review-widgets.md#check-a-password-protected-storefront). For what each status means, see [Check the Cevoid script](https://docs.cevoid.com/reviews/showcase/embed-review-widgets.md#check-the-cevoid-script). ### Why does the orders step stay open? The _Connect your orders_ step in _Things to do_ closes when _Sync orders_ is on in [Settings → Orders](https://app.cevoid.com/settings/orders). Enable it, then click **Check status** next to _Stores_ to confirm that your store's orders arrive. ## Related articles - [Review requests](https://docs.cevoid.com/reviews/collect/review-requests.md) - [Order settings](https://docs.cevoid.com/orders-products/order-settings.md) - [Monthly order limit](https://docs.cevoid.com/reviews/setup/order-limit.md) - [Embed review widgets](https://docs.cevoid.com/reviews/showcase/embed-review-widgets.md) - [Import and export reviews](https://docs.cevoid.com/reviews/collect/import-and-export.md) --- Canonical: https://docs.cevoid.com/reviews/setup/setup-checklist