# Monthly order limit

> Check how many orders your plan covers each month, what counts toward the limit, and what happens to review requests when you reach it.

Breadcrumb: Reviews › Order limit · Updated: 2026-10-17
Docs index: https://docs.cevoid.com/llms.txt

Reviews is priced by orders per month. Every plan includes every Reviews feature: plans differ only in how many orders they cover each month. Every order Cevoid receives from your store counts toward your limit. Orders over the limit get no review request, and everything else in Reviews keeps working.

Navigate to [Settings → Billing](https://app.cevoid.com/settings/billing) to see how many orders you've used this month.

## Plans that include Reviews

The Reviews module is part of four plans: _Reviews_, _UGC & Reviews_, _Loyalty & Reviews_, and _UGC & Loyalty & Reviews_. Each plan covers a number of orders per month, which you choose when you add the Reviews module. For more orders than the highest option, the Reviews card shows _Contact sales_.

To add Reviews to your plan, or to change how many orders it covers:

1. Navigate to [Settings → Subscription](https://app.cevoid.com/settings/subscription)
2. Click **Add module** on the _Reviews_ card. Skip this step if your plan already includes Reviews.
3. Drag the slider on the _Reviews_ card to the number of orders your store gets per month
4. Click **Continue** under _Your subscription_. If your workspace hasn't had a free trial, the button is **Start 14-day free trial**.
5. Click **Update subscription** in the checkout panel. When the change starts a free trial, the button starts the trial instead.

## What counts as an order

An order counts once, when Cevoid receives it from your store or through the Cevoid API. Orders from every store and market in your workspace count toward the same limit.

| Order | Counts toward the limit |
| --- | --- |
| An order Cevoid receives live after Reviews was added to your plan | Yes |
| An order that's later canceled or refunded | Yes |
| An order with no product that can be reviewed | Yes |
| An order Cevoid received before Reviews was added to your plan | No |
| [Order history you import](https://docs.cevoid.com/orders-products/order-settings.md#import-order-history), from your store or through the API | No |
| An order received while your plan doesn't include Reviews | No |

Whether an order fits your limit is decided when it arrives, and changing your plan later doesn't change it. Orders that don't count don't get review requests either. For every rule that decides who gets a request, see [Who gets a review request](https://docs.cevoid.com/reviews/collect/review-requests.md#who-gets-a-review-request).

## When the monthly count resets

The monthly order count follows the calendar month: it resets on the 1st of every month, at 00:00 UTC. Changing your plan doesn't reset it.

## Check your order usage

[Settings → Billing](https://app.cevoid.com/settings/billing) shows your order usage in the _Orders_ field: the orders counted so far in the current month, out of your plan's limit. Under _Modules_, _Reviews module_ shows how many orders per month your plan covers.

The meter updates each time an order arrives, and shows when the count resets next, such as _Resets on Nov 1, 2026_.

## What happens at the limit

When the monthly order limit is reached, orders that arrive after it get no review request until the count resets. Everything else keeps working.

| Area | At the limit |
| --- | --- |
| Review requests for orders over the limit | Not sent. Cevoid holds them under **Incomplete** in [Reviews → Requests](https://app.cevoid.com/reviews/requests), with the reason _Reviews monthly order limit reached_ |
| Requests through Klaviyo, Voyado, or a webhook | Held the same way. Requests for a webhook show in [Outbox](https://docs.cevoid.com/flows/outbox.md) instead of Requests |
| Order sync | Keeps working |
| Reviews from widgets, Shopify customer accounts, and imports | Keep coming in |
| _Verified buyer_ matching | Keeps working |
| Reviews AI and moderation | Keep working |
| Extra charges | None. Cevoid doesn't charge for orders over the limit |

On the order itself, each product shows _Monthly order limit reached_. For every badge an order's products can show, see [Review status on an order's items](https://docs.cevoid.com/reviews/collect/request-tracking.md#review-status-on-an-orders-items).

## Send held requests after an upgrade

Neither raising your order limit nor the start of a new month sends held requests on its own. New orders that fit your limit get requests as usual. What you can do with a request held at the limit depends on how it's delivered:

| Delivery | After you raise your limit |
| --- | --- |
| Klaviyo, Voyado, or a webhook | Retry it under **Incomplete** in [Reviews → Requests](https://app.cevoid.com/reviews/requests), or in [Outbox](https://app.cevoid.com/outbox) for a webhook. See [Skip, send now, retry, or replay a delivery](https://docs.cevoid.com/flows/outbox.md#skip-send-now-retry-or-replay-a-delivery) |
| Cevoid email | Contact us. Requests that Cevoid sends by email can't be retried in the app |

A retry sends the request only if the order fits your new limit: the order's place in that month's count must be within the limit you have now. If it doesn't fit, the request stays held. Each request can be retried up to 3 times, until one year after it was first scheduled.

## Shopify billing

On Shopify, you pay for your whole Cevoid plan, Reviews included, as one Shopify subscription. It's charged through one of your installed Cevoid apps, which [Settings → Billing](https://app.cevoid.com/settings/billing) shows as the _Billing app_, next to the _Billing Store_.

Each module your plan includes needs its Cevoid app on a connected Shopify store. If your plan includes Reviews and none of your connected Shopify stores has the Reviews app, Cevoid shows _Reviews app is not installed_ in the lower right corner of the app. Click **Review** to see your options. To install the app, see [Add the Cevoid script](https://docs.cevoid.com/reviews/showcase/embed-review-widgets.md#add-the-cevoid-script).

## Related articles

- [Request tracking](https://docs.cevoid.com/reviews/collect/request-tracking.md)
- [Review requests](https://docs.cevoid.com/reviews/collect/review-requests.md)
- [Reviews setup checklist](https://docs.cevoid.com/reviews/setup/setup-checklist.md)

---

Canonical: https://docs.cevoid.com/reviews/setup/order-limit