# Review details

> Open a review to see its content and history, then pin, label, move, convert, or delete it, or share its update link.

Breadcrumb: Reviews › Review details · Updated: 2026-10-17
Docs index: https://docs.cevoid.com/llms.txt

Opening a review shows everything about it: the review and its history on the left, and its details on the right. From there your team publishes or rejects it, replies to it, and uses the actions in its **More** menu.

Navigate to [Reviews → Product reviews](https://app.cevoid.com/reviews/product-reviews) or [Reviews → Company reviews](https://app.cevoid.com/reviews/company-reviews) and click a review to open it.

## Open a review

A review opens over the page you opened it from, such as a review list, a product's or a profile's **Reviews** tab, an order, or a [review notification](https://docs.cevoid.com/reviews/manage/review-notifications.md) email. Closing it takes you back.

**Previous review** and **Next review** in the header, or your arrow keys, page through the list you came from. They follow its tab, sort, search, and filters, and wrap around at both ends.

## What a review shows

The left side of a review shows what the reviewer wrote, and what Cevoid found in it.

- **Stars and signals:** The rating, plus the sentiment and credibility Cevoid detected. Hover over a signal to see why.
- **Title and text:** A review in another language shows Cevoid's translation into your workspace's primary language, marked _Translated from_ and the language. Click **Show original** or **Show translation** to switch.
- **Analysis badges:** _Highlights_, _Cons_, _Question_, _Profanity_, _Personal info_, and _Harmful content_, each with a count. Hover over or click a badge to highlight those parts of the text. Highlighted profanity and personal information say whether shoppers see them masked: see [Content masking](https://docs.cevoid.com/reviews/manage/moderation.md#content-masking).
- **Questions:** The reviewer's answers to your [review questions](https://docs.cevoid.com/reviews/collect/review-questions.md)

Below them come the photos and videos, the _Activity_ timeline, and **Reply** (see [Replies](https://docs.cevoid.com/reviews/manage/replies.md)). Your team always sees the reviewer's original wording, even where shoppers see masked text.

A pending review has **Publish** and **Reject** at the bottom of the page: see [Moderation](https://docs.cevoid.com/reviews/manage/moderation.md). When Reviews AI thinks a review was filed as the wrong type, it suggests **Convert to company review** or **Convert to product review** there too: see [Convert between product and company reviews](https://docs.cevoid.com/reviews/manage/review-details#convert-between-product-and-company-reviews).

## Reject or restore a photo or video

Photos and videos on a review are approved when the review comes in. Reject one to hide it from shoppers while the rest of the review stays.

1. Navigate to [Reviews → Product reviews](https://app.cevoid.com/reviews/product-reviews) or [Reviews → Company reviews](https://app.cevoid.com/reviews/company-reviews) and open the review
2. Hover over the photo or video
3. Click **Reject photo** or **Reject video** in its corner. The tile shows _Rejected_, and shoppers no longer see it.

To show it again, hover over the tile and click **Restore photo** or **Restore video**. Both decisions appear in _Activity_.

- A warning badge on a tile means Cevoid's media analysis flagged it. Hover over the badge to see why.
- Click a tile to open the photo or video, with the alt text Cevoid wrote for it, and for a video its _Video description_, _Audio_, and _Captions_
- A review with no title or text whose photos and videos are all rejected becomes a star-only rating: it counts toward the average rating, but widgets don't list it

## The review sidebar

The right side of a review has two tabs: _Details_ and _Rights_.

| Row on Details | What it shows |
| --- | --- |
| _Status_ | The status, with when a pending review auto-publishes or why a hidden review is hidden |
| _Profile_ | The reviewer, with _Verified buyer_ when Cevoid matched the review to a purchase. Click it to open the profile |
| _Source_ | Where the review came from, such as _Post-purchase email_, or _Imported_ and the platform it came from |
| _Language_ | The language Cevoid detected in the text |
| _Market_ | The market the review came from |
| _Incentive_, _Insider_ | Shown when the review is marked as incentivized or insider |
| _Written at_ | For an imported review written on another day than you imported it: when the reviewer wrote it |
| _Created at_ | When the review came into Cevoid |
| _Product_ | The product the review is about, linked to its **Reviews** tab. For a product no longer in your catalog, its saved title and SKU |
| _Labels_ | The review's labels. Click **Add label** to add one: see [Review labels](https://docs.cevoid.com/reviews/manage/review-labels.md) |
| _Reports_ | How many times shoppers reported the review, and the most common reason. Click it to see every report |
| _Helpful_ | The review's helpful votes |
| _AI analysis_ | When Cevoid last analyzed the review, or _Not analysed yet_. Click **Re-run** to analyze it again, or **Analyse** when it hasn't been analyzed |
| _Review editing_ | The review's update link. See [Share a review's update link](https://docs.cevoid.com/reviews/manage/review-details#share-a-reviews-update-link) |

The _Rights_ tab shows the consent the review form recorded: _Content policy approved_, _Consent declined_, or _No consent collected_, with the version of your content consent policy the reviewer saw, the text the form showed, and when, where, and in which language they answered. An imported review shows _Imported review_, because Cevoid collected no consent for it. See [Legal policies](https://docs.cevoid.com/legal/legal-policies.md).

## The review activity timeline

Every review has an _Activity_ timeline of what happened to it and who did it, oldest first. It updates as things happen, and **Show earlier activity** opens older entries.

- The order and the review request emails, when the review came from an order
- The submission, the reviewer's edits with what changed, and removal by the reviewer
- Cevoid's analysis, with a summary of what it found
- Holds with the rules that matched, publishing, including _Published automatically_, and rejection with its reasons
- Hiding and showing the review again, pins, labels, disclosures, conversions, and decisions on photos and videos
- Replies, marked _Written by Cevoid Agent_ or _Edited from a Cevoid Agent draft_ when they came from a suggested reply

## Pin a review to its product

Pinned product reviews lead the product's review widgets, newest pin first, until a shopper picks another order. Pinning changes the order only: averages and counts stay the same. Only published product reviews can be pinned, and a product shows at most 5 pinned reviews across all its variants and markets.

1. Navigate to [Reviews → Product reviews](https://app.cevoid.com/reviews/product-reviews) and open the review
2. Click **More** at the top of the review
3. Select **Pin to product**

If the product already shows 5 pinned reviews, Cevoid asks before it unpins the oldest one: click **Pin and unpin oldest**. To remove a pin, select **Unpin from product** in the same menu. Rejecting or hiding a pinned review removes its pin, and the review doesn't get it back if it becomes visible again. Company reviews can't be pinned. For how widgets show pins, see [Review widgets](https://docs.cevoid.com/reviews/showcase/review-widgets.md).

## Mark a review as incentivized or insider

Disclosures tell shoppers about a review's background. Review widgets always show them, and widget settings can't hide them.

| Disclosure | Use it when | Shoppers see |
| --- | --- | --- |
| **Incentivized** | The reviewer got an incentive for the review. Product reviews only, marked by your team or by an import | _Incentivized_ |
| **Insider** | Someone who works for your brand wrote it. Cevoid marks it when the reviewer's email address is on one of your storefront domains | _Insider_ |

1. Navigate to [Reviews → Product reviews](https://app.cevoid.com/reviews/product-reviews) or [Reviews → Company reviews](https://app.cevoid.com/reviews/company-reviews) and open the review
2. Click **More** at the top of the review
3. Select **Mark as incentivized** or **Mark as insider**. The sidebar shows _Incentive_ or _Insider_.

To remove a disclosure, select **Unmark as incentivized** or **Unmark as insider**. An incentivized product review can't be converted to a company review.

## Move a review to another product

Move a product review that was filed under the wrong product. The ratings of both products update. If the new product is blocklisted or no longer in your catalog, the review is hidden there.

**One review:**

1. Navigate to [Reviews → Product reviews](https://app.cevoid.com/reviews/product-reviews) and open the review
2. Click **More** at the top of the review
3. Select **Move to another product**
4. Select the product. Type to search for it. The review moves as soon as you select it.

**Every review of a product:**

1. Navigate to [Products](https://app.cevoid.com/products) and open the product
2. Click **More** at the top of the page
3. Select **Move reviews to another product**
4. Select the product under _Target product_
5. Click **Move reviews**

The same action is in the **...** menu on the product's row in [Products](https://docs.cevoid.com/orders-products/products.md#product-actions).

To move several reviews, select them in the list and use **Actions**: see [Act on several reviews at once](https://docs.cevoid.com/reviews/manage/product-and-company-reviews.md#act-on-several-reviews-at-once). A customer can have one review per product, so a review can't move to a product its reviewer has already reviewed. Moving every review of a product moves none of them if any of its reviewers has.

## Convert between product and company reviews

Convert a review filed as the wrong type, such as a product review that's only about delivery. Cevoid creates a new review of the other type with the same rating, title, text, photos and videos, reviewer, verification, consent, source, and disclosures. The new review gets a new created date and goes through moderation again.

1. Navigate to [Reviews → Product reviews](https://app.cevoid.com/reviews/product-reviews) and open the review
2. Click **More** at the top of the review
3. Select **Convert to company review**
4. Enter why the review belongs on the other type in _Reason_
5. Click **Convert to company review**

To convert a company review, open it from [Reviews → Company reviews](https://app.cevoid.com/reviews/company-reviews), select **Convert to product review** in **More**, and enter a _Reason_. Then select the product under _Product_: the conversion runs when you select it.

- **The original:** It becomes _Converted_, leaves every list, and is kept for your records. Both reviews' _Activity_ records the conversion and its reason.
- **What stays behind:** Answers to review questions, replies, labels, pins, reports, and helpful votes stay with the original
- **What can't be converted:** Hidden reviews, and incentivized product reviews to company reviews
- **Suggested conversions:** When Reviews AI suggests one, click the convert button at the bottom of the review, and _Reason_ is filled in. See [Reviews AI](https://docs.cevoid.com/reviews/setup/reviews-ai.md).

## Delete an imported review

Your team can delete only reviews you imported. A review a customer wrote can't be deleted: to take it down, reject it. See [Moderation](https://docs.cevoid.com/reviews/manage/moderation.md).

1. Navigate to [Reviews → Product reviews](https://app.cevoid.com/reviews/product-reviews) or [Reviews → Company reviews](https://app.cevoid.com/reviews/company-reviews) and open the imported review
2. Click **More** at the top of the review
3. Select **Delete review**
4. Click **Delete review** to confirm

> [!WARNING]
> Deleting an imported review removes it from your reviews and from every storefront, and can't be undone.

There's no bulk delete. To remove everything one import brought in, undo the import: see [Import and export reviews](https://docs.cevoid.com/reviews/collect/import-and-export.md).

## Share a review's update link

Reviews written through a review request, the review form on your store, or a link to the form have a personal update link. The reviewer uses it to edit or delete their review. The thank-you email carries it, when you send one (see [Review emails](https://docs.cevoid.com/reviews/collect/review-emails.md)), and your team can copy it to send it yourself.

1. Navigate to [Reviews → Product reviews](https://app.cevoid.com/reviews/product-reviews) or [Reviews → Company reviews](https://app.cevoid.com/reviews/company-reviews) and open the review
2. Click the **Details** tab in the sidebar
3. Click the copy icon in the link field under _Review editing_, at the bottom of the tab

**Copy update link** in the review's **More** menu does the same. To make old links ask for an email code, click the menu icon next to _Review editing_, select **Reset editing link…**, and click **Reset link**. Open editing sessions end too.

When the reviewer edits their review, it goes back to pending and through moderation again, and _Activity_ shows what changed. Replies stay. A reviewer can edit a review 3 times in 24 hours. Imported and hidden reviews have no update link.

## What your team can't change

Your team can't edit a review's text, rating, reviewer name, or date, so reviews stay as their reviewers wrote them. To take a review down, [reject it](https://docs.cevoid.com/reviews/manage/moderation.md#reject-a-review). To get it changed, the reviewer edits it with their [update link](https://docs.cevoid.com/reviews/manage/review-details#share-a-reviews-update-link).

## Related articles

- [Product and company reviews](https://docs.cevoid.com/reviews/manage/product-and-company-reviews.md)
- [Moderation](https://docs.cevoid.com/reviews/manage/moderation.md)
- [Replies](https://docs.cevoid.com/reviews/manage/replies.md)
- [Review labels](https://docs.cevoid.com/reviews/manage/review-labels.md)
- [Review forms](https://docs.cevoid.com/reviews/collect/review-forms.md)

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Canonical: https://docs.cevoid.com/reviews/manage/review-details