# Shopify customer accounts

> Let customers review their purchases and your store from their Shopify customer account, with six blocks from the Reviews app.

Breadcrumb: Reviews › Shopify customer accounts · Updated: 2026-10-20
Docs index: https://docs.cevoid.com/llms.txt

The Reviews app adds six blocks to Shopify's customer accounts. Customers who are logged in to their account can review what they bought, and your store, from their orders and profile, and see the reviews they've written. A review started from the account needs no email code, because the customer is already logged in.

Navigate to [Reviews → On-site widgets](https://app.cevoid.com/reviews/on-site-widgets) to see the blocks. They're under _Shopify Customer Accounts_, which shows when your workspace has a Shopify store.

| Block | Where it shows | What customers see | Settings |
| --- | --- | --- | --- |
| **Product reviews on items** | Under each item on the order status page | The product's rating, and a _Review product_ link or a _Review submitted_ badge | _Show the product's rating_, _Show where the review stands_ |
| **Review order action** | In an order's action menu, on the orders list and the order status page | A _Review order_ button, which opens the form for the first product in the order still waiting for a review | None |
| **Company review banner** | The profile page | An invitation to review your store, until the customer has | _Review action_ |
| **Products to review** | The profile page | The purchases still waiting for a review | _Review action_ |
| **My reviews** | The profile page | The reviews the customer has written, which they can edit, with no way to start a new one | None |
| **Reviews page** | A page of its own in the account menu | The store invitation, products to review, and the customer's reviews, in that order | _Review action_ |

## Before you add the blocks

The blocks work only when all of these are true:

- **The Reviews app is installed.** The app is _Cevoid: Reviews Platform_ on the Shopify App Store. You don't need the Loyalty app
- **The store uses Shopify's new customer accounts.** The blocks don't show in legacy customer accounts.
- **Your orders sync to Cevoid.** The blocks list what Cevoid has synced, not what's in Shopify, so purchases Cevoid doesn't have don't show.
- **The Cevoid script is on your store**, through the _Cevoid Reviews_ app embed. Every write action opens the review form on your store.
- **Your plan includes Reviews**

To sync orders and add the script, see [Setup checklist](https://docs.cevoid.com/reviews/setup/setup-checklist.md), which also covers installing the Reviews app.

The _Shopify Customer Accounts_ heading shows a warning icon when something is missing. Hover over it to see the warning.

| Warning | What to do |
| --- | --- |
| _Reviews app not installed_ | Install the Reviews app on your Shopify store |
| _(store) uses legacy customer accounts_ | Switch the store to new customer accounts in Shopify admin, under **Settings** → **Customer accounts**. Then reconnect the Reviews app |
| _Customer accounts version unknown for (store)_ | Reconnect the Reviews app in your Shopify admin, so Cevoid can check which customer accounts the store uses |

## Add the blocks in Shopify

Add the blocks in Shopify's checkout and accounts editor. The settings of each block are there too: Cevoid has no settings for them.

1. Navigate to [Reviews → On-site widgets](https://app.cevoid.com/reviews/on-site-widgets)
2. Click a block under _Shopify Customer Accounts_. Shopify admin opens its _Customer accounts_ settings in a new tab.
3. Open the checkout and accounts editor in Shopify
4. Add the blocks you want: **Company review banner**, **Products to review**, and **My reviews** go on the profile page, **Product reviews on items** on the order status page, **Review order action** on the orders list and the order status page, and **Reviews page** is a page of its own
5. Optional: Change a block's settings
6. Save your changes in Shopify

Every block shows only after you add it in Shopify's checkout and accounts editor, **Product reviews on items** and **Review order action** included. In the _Apps_ section, click the **+** icon next to a block and select the pages it goes on. For **Reviews page**, click **Accounts** under _Add page to_. Shopify doesn't put the page in your customer account menu: click **Add to menu** to link it there. See Shopify's help on [customizing customer accounts](https://help.shopify.com/en/manual/customers/customer-accounts/customize-customer-accounts/customize).

In Shopify's editor, every block shows sample data, so you can see what customers get before you save. The block names and settings in the editor are in English only.

## Block settings

Block settings live in Shopify's checkout and accounts editor. A setting you haven't changed uses its default.

| Setting | Block | Options | Default |
| --- | --- | --- | --- |
| _Show the product's rating_ | **Product reviews on items** | **Show** or **Hide**. Shows the product's average rating and review count, for products with reviews | **Show** |
| _Show where the review stands_ | **Product reviews on items** | **Show** or **Hide**. Shows a _Review product_ link under each item still waiting for a review, and a _Review submitted_ badge once it has one | **Show** |
| _Review action_ | **Company review banner**, **Products to review**, **Reviews page** | **Stars** opens the review form with the tapped rating already chosen. **Button** opens it with no rating | **Stars** |

With both settings of **Product reviews on items** set to **Hide**, the block shows nothing.

## Which purchases customers can review

The account blocks offer a product for review when all of these are true:

- **The item is fulfilled.** Delivery isn't needed. In a partly fulfilled order, the items that shipped can be reviewed.
- **The item is still on the order.** Removed items aren't offered.
- **The item is matched to an active product** in your catalog
- **The product isn't on your [review blocklist](https://docs.cevoid.com/reviews/manage/review-blocklist.md)**
- **The customer hasn't reviewed the product yet**, from any order and in any variant. A review in any status counts, rejected ones included, so a repeat purchase doesn't ask again.

The invitation to review your store shows when the customer has at least one order synced to Cevoid and hasn't written a company review. Once they write one, it disappears.

The blocks don't use the rules that decide who gets a [review request](https://docs.cevoid.com/reviews/collect/review-requests.md): when Reviews was activated, your monthly order limit, and marketing consent. So a customer can see older synced purchases that never got a request email.

**Products to review** looks through the customer's 200 newest orders. The profile blocks show 5 products or reviews at first, the **Reviews page** shows 10, and _Show more_ adds 10.

## Localization

The blocks show in the language of the customer's account. Edit their text in [Settings → Translations](https://app.cevoid.com/settings/translations): open a language, and select **Shopify Customer Accounts** under _Reviews_ in the area menu. A language with no translation shows English. See [Translations](https://docs.cevoid.com/localization/translations.md).

Each review link opens your store in the market of the order, so the review form and the review use that market's language.

## Customer experience

This is what a customer sees when they're logged in to their Shopify customer account.

- **On an order:** Under each item, the product's stars and rating, and _Review product_, or _Review submitted_ once they've reviewed it. The order's action menu has _Review order_.
- **On their profile or the Reviews page:** _Write a store review_ and _Products to review_, with five stars or a button on each row
- **Starting a review:** Tapping a star, _Review product_, _Review order_, or _Write a review_ opens your store in a new tab, with your review form open and the customer already signed in. A tapped star skips the rating step.
- **Writing it:** The customer writes the review in the form. It's saved to their profile and goes to moderation as pending, like every review. See [Review forms](https://docs.cevoid.com/reviews/collect/review-forms.md).
- **Afterwards:** The review shows under _My reviews_, newest first, with the customer's other reviews. Tapping one opens it in full, with its photos and answers. Customers don't see whether a review is pending, published, or rejected.

Reviews written from the account show as _Storefront review_ in your review lists. They're _Verified buyer_ when an order with the customer's email contains the product: see [Verified reviews](https://docs.cevoid.com/reviews/collect/verified-reviews.md).

## Limits

- A customer with no profile in Cevoid sees nothing in the blocks. Cevoid finds the profile by their Shopify customer ID or their email, and never creates one from the account.
- A block that can't load shows nothing, with no error message
- The stars use Shopify's own icons and color, not your [BrandKit](https://docs.cevoid.com/brandkit.md)

## Related articles

- [Review forms](https://docs.cevoid.com/reviews/collect/review-forms.md)
- [Shopify](https://docs.cevoid.com/integrations/ecommerce/shopify.md)
- [Reviews setup checklist](https://docs.cevoid.com/reviews/setup/setup-checklist.md)
- [Verified reviews](https://docs.cevoid.com/reviews/collect/verified-reviews.md)
- [Translations](https://docs.cevoid.com/localization/translations.md)

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Canonical: https://docs.cevoid.com/reviews/collect/shopify-customer-accounts