# Import and export reviews

> Import reviews from another platform with a CSV file, and export your published reviews as CSV or JSON.

Breadcrumb: Reviews › Import and export · Updated: 2026-10-17
Docs index: https://docs.cevoid.com/llms.txt

Import product reviews and company reviews from your previous reviews platform with a CSV file, so your pages show reviews from day one. Export the reviews Cevoid has collected as CSV or JSON. Both run in the background.

Navigate to [Settings → Import & export](https://app.cevoid.com/settings/import-export) to import or export reviews.

| Specification | Limit |
| --- | --- |
| _File type_ | .csv, UTF-8 |
| _File size_ | 50 MiB |
| _Rows_ | 500,000 per file |
| _Columns_ | 200 per file |
| _Photos and videos_ | .jpg, .jpeg, .png, .webp, .mp4, .mov, .webm. 20 URLs per row, 50 per review, 1 GB per file, videos up to 10 minutes |
| _Imports at a time_ | One for product reviews and one for company reviews |
| _Drafts and uploaded files_ | Kept for 7 days |

## How importing reviews works

When you import reviews, Cevoid suggests which column of your file holds each field and previews the first 30 rows. Once you start, it imports the valid rows in the background, with their photos and videos, and checks each review for safety.

Imported reviews are published as soon as Cevoid's safety analysis finishes. Your hold rules and auto-publish setting don't apply, since the reviews were moderated on your previous platform. While a review is analyzed, it's in none of your review tabs.

You can also import reviews one at a time through the Cevoid API, which the developer docs cover.

## Import reviews from a CSV file

To see the columns Cevoid expects, click **Download sample CSV** in the import editor.

### Upload and map your file

1. Navigate to [Settings → Import & export](https://app.cevoid.com/settings/import-export)
2. Click **Import** in the _Product reviews_ or _Company reviews_ row. The import editor opens.
3. Select the _Source platform_ your file was exported from
4. Click **Choose CSV** and select your file. Cevoid analyzes it and maps the columns it recognizes.
5. Select a column for any field under _Required mappings_ and _Optional mappings_ that Cevoid didn't map
6. Check the preview. Its badge shows _No issues_ or the number of issues: hover over it to see them.
7. Optional: Click **Save draft** to finish later

You can also open the import editor from [Reviews → Product reviews](https://app.cevoid.com/reviews/product-reviews) or [Reviews → Company reviews](https://app.cevoid.com/reviews/company-reviews), under **More** → **Import reviews**.

### Start the import

1. Navigate to [Settings → Import & export](https://app.cevoid.com/settings/import-export) and open the import draft under _Activity_
2. Click **Start import**
3. Select _I understand these reviews are published once analyzed, and confirm this import_. For an Amazon or Etsy file, also select the box that confirms you have permission to import its reviews.
4. Click **Start import**. The import's progress opens.

Rows with issues are skipped and listed in the [error report](https://docs.cevoid.com/reviews/collect/import-and-export#error-report).

> [!NOTE]
> Only the team member who created an import can change, start, or stop it. Anyone on your team can undo it or download its files.

## Source platforms

The source platform decides which column headings Cevoid tries first when it maps your file.

| Source platform | What it changes |
| --- | --- |
| **Judge.me**, **Junip**, **Loox**, **Okendo**, **REVIEWS.io**, **Shopify Product Reviews**, **Stamped**, **Trustpilot**, **Yotpo** | Cevoid tries that platform's headings, then common headings such as `rating` or `email` |
| **Generic CSV** | Cevoid tries common headings only |
| **Cevoid** | For files exported from Cevoid. Adds the _Cevoid review ID_ field |
| **Amazon marketplace**, **Etsy marketplace** | You confirm you have permission to import these reviews before you start |

Cevoid saves the platform on each review, shown as _Imported · Judge.me_ in its details, and uses it to recognize reviews you import again.

## CSV columns

Map each field to one column of your file. Cevoid matches headings without case, spaces, or hyphens, so `Reviewer Email` matches `reviewer_email`. Product reviews need at least one of the 5 product identifiers.

| Field | Required | What it holds |
| --- | --- | --- |
| _Rating_ | Yes | A whole number from 1 to 5. `4.5` or `10` fails the row |
| _Reviewer email_ | Yes | The reviewer's email. Each email is one reviewer profile |
| _Catalog product ID_ | Product identifier | Cevoid's ID for the product. When mapped, it decides the product on its own |
| _Product external ID_ | Product identifier | The product's ID on your ecommerce platform, such as the Shopify product ID |
| _Product URL_ | Product identifier | The product page's full URL |
| _Product GTIN_ | Product identifier | The product's GTIN or barcode |
| _Product SKU_ | Product identifier | The product's SKU |
| _Title_ | No | The review's title |
| _Body_ | No | The review's text. A row with a rating and no title, text, or media imports as a star-only rating |
| _Submitted at_ | No | When the review was written: `2026-07-21`, or a date and time with a time zone, such as `2026-07-14T09:30:00Z` |
| _Reviewer name_ | No | The name for a new reviewer profile |
| _Market_ | No | The market's ID, name, or country code. Empty: your default market |
| _Language_ | No | The review's language, such as `en`. Empty: the market's language |
| _Is incentivized_ | No | `true` or `false`, `yes` or `no`, `y` or `n`, `1` or `0`. Empty means no. Company reviews can't be imported as incentivized |
| _Is insider_ | No | The same values. Marks the review as written by someone at your brand |
| _Media URLs_ | No | Public photo and video URLs, separated by commas |
| _Question answers_ | No | Answers to your [review questions](https://docs.cevoid.com/reviews/collect/review-questions.md), as a JSON list. Use it with files exported from Cevoid |
| _Source review ID_ | No | The review's ID on your previous platform. Lets Cevoid recognize the review if you import it again |
| _Cevoid review ID_ | No | Source **Cevoid** only. Updates a review imported into this workspace before. Any other ID fails the row |
| _Product title_ | No | The product name saved on the review. It doesn't decide the product |

### How Cevoid matches products

Cevoid matches each product review to a product in your synced catalog. Values must match exactly, including case.

- A mapped _Catalog product ID_ decides on its own. If it doesn't match, the row fails.
- Otherwise Cevoid tries _Product external ID_, then _Product URL_, then _Product GTIN_, then _Product SKU_, and uses the first that matches
- A row fails, and isn't imported, when its product isn't found, matches more than one product, or is on your [review blocklist](https://docs.cevoid.com/reviews/manage/review-blocklist.md). The preview and the error report list it.

### Photos and videos

Cevoid downloads each photo and video in _Media URLs_ and keeps its own copy. The URLs must be public, and Cevoid doesn't follow redirects. A file that can't be downloaded is listed in the error report, and the review imports without it.

## Follow an import

An import's progress opens when you start it. To find it again, open it under _Activity_ on [Settings → Import & export](https://app.cevoid.com/settings/import-export). While a review import runs, its badge shows the step it's on, such as _Checking review safety_, and the import is _Completed_ once every imported review is checked. Every status an import can have is in [Run statuses](https://docs.cevoid.com/workspace/import-and-export.md#run-statuses).

Click **View reviews** in the import to list its reviews.

**Stop import** ends a running import, and the reviews it already imported stay. See [Stop an import](https://docs.cevoid.com/workspace/import-and-export.md#stop-an-import).

### Error report

The error report lists what an import couldn't bring in. Download it for 7 days, with **Download error report** in the import or in its **...** menu under _Activity_.

- The file, `review-import-errors.csv`, has the columns `row`, `column`, `code`, and `reason`
- It lists failed rows, photo and video URLs that couldn't be imported, and rows skipped because the reviewer already reviewed the product or your store
- Row numbers count the header as row 1, so your first review is row 2

## Reviews Cevoid skips or updates

Each reviewer can have one review per product and one company review. Cevoid skips a row when its reviewer already has a pending or published review of the product, or a company review, from any source or an earlier row.

_Skip reviews already imported from this source_ is on by default. Cevoid recognizes a review by its _Source review ID_ or, without one, by the same row in the same file.

- **On:** Rows already imported from the same platform are skipped
- **Off:** Cevoid updates the review it imported before. The rating, title, text, date, and answers are replaced, new photos and videos are added, and the review is checked and published again. A review your team rejected stays rejected.

A row with a _Cevoid review ID_ always updates that review.

## What imported reviews do

Imported reviews work like other reviews, except here:

| Area | Imported reviews |
| --- | --- |
| Review requests and your store | Count as reviewed: the reviewer isn't asked again, and can't write a second review of the same product or of your store |
| Flows and team emails | Start no flows, such as thank-you emails, and send your team no review notifications |
| Verified buyer | Matched once, at import, against orders already synced. See [Verified reviews](https://docs.cevoid.com/reviews/collect/verified-reviews.md) |
| Badge without an order | _Verified identity_ |
| Reviewer name | A new profile gets the file's name, or "Imported reviewer". An existing profile keeps its name, and your store shows that name |
| Date | Your store and your review lists show and sort them by the day they were imported. The file's date is kept, in exports and as _Written at_ in the review's details |
| Reviewer edits | Not possible: imported reviews have no update link |

Imported reviews without an order show _Verified identity_, so make sure your file holds only authentic reviews.

## Undo an import

Undo deletes the reviews an import created, for example after a wrong mapping. Each import can be undone once.

1. Navigate to [Settings → Import & export](https://app.cevoid.com/settings/import-export)
2. Open the import under _Activity_
3. Click **Undo import**
4. Click **Undo import** again to confirm

> [!WARNING]
> Undo deletes every review the import created, including reviews you've published or replied to since. It can't be reversed. Reviews the import only updated stay as they are.

To delete a single imported review instead, see [Review details](https://docs.cevoid.com/reviews/manage/review-details.md).

## Export reviews

Export your published reviews to keep a copy or move them to another tool. The file includes reviewers' names and emails.

1. Navigate to [Settings → Import & export](https://app.cevoid.com/settings/import-export)
2. Click **Export** in the _Product reviews_ or _Company reviews_ row
3. Select a _Format_: **CSV** or **JSON**
4. Optional: Set the _Date_ range. It filters reviews by the date they were submitted.
5. Click **Start export**
6. Select _I confirm I am authorized to export reviewer personal information_
7. Click **Start export** again

When the file is ready, Cevoid emails you a link. Click **Download export** in the export, or in its **...** menu under _Activity_. The download expires after 7 days.

**CSV** files can be imported back into Cevoid with the source platform **Cevoid**. **JSON** files keep nested data, such as replies, structured.

Exports hold only published reviews, from all time by default, with their content, reviewer, market, verification, product, replies, and question answers. Up to 3 exports can wait to run at a time.

## Related articles

- [Product and company reviews](https://docs.cevoid.com/reviews/manage/product-and-company-reviews.md)
- [Verified reviews](https://docs.cevoid.com/reviews/collect/verified-reviews.md)
- [Review details](https://docs.cevoid.com/reviews/manage/review-details.md)
- [Reviews setup checklist](https://docs.cevoid.com/reviews/setup/setup-checklist.md)
- [Review widgets](https://docs.cevoid.com/reviews/showcase/review-widgets.md)

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Canonical: https://docs.cevoid.com/reviews/collect/import-and-export