> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cevoid.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Tiers
> Create tier levels and configure how members progress through them.
Related articles:
[Tier evaluation](/program/program-setup/tier-evaluation), [Available rewards](/program/available-rewards), [Purchase incentives](/program/purchase-incentives), [Purchases](/program/program-setup/purchases)
Related widgets:
[Tier cards](/program/on-site-widgets#tier-cards), [Tier progress](/program/on-site-widgets#tier-progress), [My account](/program/on-site-widgets#my-account), [Account summary](/program/on-site-widgets#account-summary)
Related emails and triggers:
[Tier earned](/program/program-setup/program-emails-and-triggers#tier-earned), [Tier evaluation](/program/program-setup/program-emails-and-triggers#tier-evaluation)
Tiers let you reward your best customers with exclusive benefits. As members shop and engage with your brand, they can progress to higher tiers with better rewards and perks.
Navigate to [Rewards program -> Tiers](https://app.cevoid.com/program/tiers) to manage your tiers.
There's no limit to how many tiers you can create.
A member can only be in one tier at a time.
This article covers creating and configuring tiers. For settings on when members need to re-qualify for their tier (evaluation periods, grace periods, downgrades), see [Tier evaluation](/program/program-setup/tier-evaluation).
***
## Key concepts
**Entry tier:** The default tier for all new members. Every program has one. No milestones required.
**Ranked tier:** Tiers that members progress to by reaching milestones.
**Invite-only tier:** Hidden tiers for manually assigned members (VIPs, influencers).
**Milestones:** Thresholds that determine when a member qualifies for a ranked tier. You can use one, two, or all three types: points earned, amount spent, or number of orders.
**OR logic:** Members only need to reach ONE milestone to qualify for a tier, not all of them. For example, if a tier requires 500 points OR 100 dollars spent, a member who earns 500 points qualifies even if they haven't spent 100 dollars.
**Entry rewards:** Rewards (like bonus points or discounts) that Cevoid automatically gives members when they reach a tier.
**Perks:** Text descriptions of benefits you provide outside Cevoid (like free shipping or early access). These appear in widgets so members know what each tier offers.
***
## Tier settings
All tier types share the same configuration options. The exception is milestones, which only apply to ranked tiers.
### Branding
These settings control how the tier appears to members in your program widgets.
| Setting | Description |
| ----------------------- | --------------------------------------------------------- |
| *Tier name* | The name displayed to members (required) |
| *Custom tier icon* | Icon next to the tier name (256×256 px recommended) |
| *Tier color* | Primary background color |
| *Tier text color* | Text color displayed over the background |
| *Tier background image* | Background for tier cards (16:9 aspect ratio recommended) |
### Entry rewards
Entry rewards are rewards given automatically when a member reaches a tier. Click **Add reward** to select from your available rewards. Entry rewards are displayed on the tier card in program widgets.
You can include up to 10 entry rewards per tier. See [Available rewards](/program/available-rewards) for all available reward types.
Members receive entry rewards each time they reach a tier. If a member is downgraded and later reaches the same tier again, they get the entry rewards again. See [Tier evaluation](/program/program-setup/tier-evaluation) for details on downgrades.
### Perks
Perks are text descriptions of benefits included in a tier. Unlike entry rewards, perks are not distributed by Cevoid. They describe benefits you provide outside the platform, like free shipping, early access to sales, or exclusive events.
Click **Add perk** to add one. Perks are displayed on the tier card in program widgets so members understand what each tier offers.
### Tier multipliers
Tier multipliers (like "2x points on purchases") let members in higher tiers earn points faster. Multipliers are configured under [Purchase incentives](/program/purchase-incentives) but appear as perks on the tier card automatically.
### Statuses
Each tier has a status that determines whether it's active and visible to members.
| Status | Description |
| --------- | ---------------------------------------- |
| **Live** | Active and visible to members |
| **Draft** | Not yet launched, not visible to members |
| **Ended** | No longer active, kept for reporting |
The entry tier cannot be ended. It's always live.
Ended tiers cannot be edited or reactivated. However, you can duplicate an ended tier to create a new draft based on its settings.
***
## Tier milestones
Milestones determine when a member qualifies for a ranked tier. When a member reaches a milestone, they automatically upgrade to that tier.
### Available milestone types
* **Points earned:** Total points earned in the program
* **Amount spent:** Total amount spent on purchases
* **Orders:** Number of orders placed
You can use one, two, or all three milestone types.
### How milestones work
Members only need to reach ONE milestone to qualify (OR logic). If you set both 500 points and 100 dollars spent as milestones, a member qualifies by reaching either one.
Milestone progress can reset based on your tier evaluation settings. See [Tier evaluation](/program/program-setup/tier-evaluation) for details on earning windows and when members need to re-qualify.
### Returns and point deductions
All milestone types are affected by returns and point deductions. These decrease a member's progress, which can result in a downgrade.
If a member is downgraded due to a return or point deduction and later re-qualifies for the same tier, they will not receive entry rewards again for that tier. This prevents abuse.
This differs from evaluation downgrades, which reset progress and allow members to receive entry rewards again when they re-qualify. See [Tier evaluation](/program/program-setup/tier-evaluation) for details.
### Additional notes
**Amount spent** and **Orders** milestones follow your purchase settings. See [Purchases](/program/program-setup/purchases) for details on how orders are tracked.
For **Amount spent**, orders in other currencies are automatically converted to your workspace currency. This ensures members are evaluated consistently regardless of which currency they purchased in.
***
## Create and edit tiers
Changes to branding, entry rewards, and perks on any live tier take effect when you save. The exception is milestones for ranked tiers, which require the [Launch tiers and update milestones](#launch-tiers-and-update-milestones) flow.
### Entry tier
Every program has one entry tier. New members are automatically placed here when they join.
The entry tier has no milestones and cannot be deleted or duplicated. This ensures every member always belongs to a tier from day one.
Even without other tiers, the entry tier lets you offer perks and entry rewards to all members.
### Ranked tier
Ranked tiers have milestones that members need to reach. You can create multiple ranked tiers to form a progression path (e.g., Silver, Gold, Platinum).
New ranked tiers are created as drafts. To set milestone values and make them live, see [Launch tiers and update milestones](#launch-tiers-and-update-milestones).
### Create or edit a tier
1. Navigate to [Rewards program -> Tiers](https://app.cevoid.com/program/tiers)
2. Click **New tier** to create a ranked tier, or click on an existing tier and then **Edit**
3. Configure branding, entry rewards, and perks
4. Click **Save changes**
***
## Launch tiers and update milestones
Use this 3-step process to launch new tiers, update milestones, or end tiers. This ensures milestones are properly ordered and members are migrated correctly between tiers.
Invite-only tiers can also be launched directly when creating them (without the wizard) since they don't have milestones and members are added manually.
**Why it works this way:** When you change milestones or add new tiers, members may need to move between tiers based on their current progress. This flow calculates the migration and shows you exactly what will happen before you confirm.
**To launch or update tiers:**
1. Navigate to [Rewards program -> Tiers](https://app.cevoid.com/program/tiers)
2. Click **Manage tiers**
### Step 1: Tier selection
Choose which tiers should be live:
* **Keep:** Keep a live tier as is
* **Remove:** Remove a live tier (members will be migrated)
* **Include:** Launch a draft tier
* **Exclude:** Keep a draft tier as a draft
When removing an invite-only tier, you choose whether to move its members to another invite-only tier or to ranked tiers based on their progress.
### Step 2: Milestones
Set milestone values for each ranked tier.
1. Select which milestone types to use (points, amount spent, orders)
2. Enter values for each tier
3. Make sure values are in ascending order (higher tiers need higher values)
Tiers with out-of-order values are highlighted in red. You can't continue until they're fixed.
Click **Auto sort** to automatically order tiers by their milestone values.
### Step 3: Confirm migration
Review what will happen:
**Entry rewards:** Choose whether members moving to a new tier should receive entry rewards. Members who already received rewards for a tier won't get them again.
**Email notifications:** Choose whether to email members about their new tier.
**Summary:** See member counts before and after, which tiers are new, and how many members will move.
The migration typically takes a few minutes. Some platform actions will be unavailable during this time.
Type "CONFIRM" and click **Confirm migration** to proceed.
***
## Invite-only tiers
Invite-only tiers are hidden from members who aren't in them. They only appear in widgets for members who are assigned to that tier.
These tiers have no milestones and no evaluation. You add and remove members manually.
Use them for VIPs, influencer partnerships, or special groups that shouldn't be public.
**To create an invite-only tier:**
1. Navigate to [Rewards program -> Tiers](https://app.cevoid.com/program/tiers)
2. Click **New tier**
3. Select **Invite-only**
4. Configure branding, entry rewards, and perks
5. Click **Save changes**
6. Click **Set live** to activate the tier
Invite-only tiers go live immediately when you click **Set live**. There's no migration process since members are added manually.
**To add a member to an invite-only tier:**
1. Navigate to the member's profile
2. Click **Change tier**
3. Select one of your invite-only tiers
4. Click **Update tier**
This places them outside of the entry and ranked tier system. They will stay on this tier until manually moved, and are not affected by milestone changes or evaluation dates.
**To move a member out of an invite-only tier:**
1. Navigate to the member's profile
2. Click **Change tier**
3. Select **Recalculate tier**
4. Click **Recalculate tier**
This places them back into your entry and ranked tier system based on their current progress.
***
## Manually place a member on a tier
Sometimes you may need to place a member on a specific tier manually, for example to resolve a customer service issue or reward a member for special circumstances.
1. Navigate to the member's profile
2. Click **Change tier**
3. Select the tier they should be placed on
4. Click **Update tier**
The member will receive entry rewards for the tier and keep it until their next evaluation date. See [Tier evaluation](/program/program-setup/tier-evaluation) for details on evaluation dates and when members are re-evaluated.
If placed on an entry or ranked tier, the member can still be upgraded automatically if they reach the milestones of a higher ranked tier.