> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cevoid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Purchases

> Configure how orders are tracked and calculated for your rewards program.

<Note>
  Related articles:
  [Purchase incentives](/program/purchase-incentives), [Tiers](/program/tiers), [Tier evaluation](/program/program-setup/tier-evaluation)
</Note>

Purchase settings control how orders are tracked and what counts toward purchase incentives and tier milestones. Configure which orders to track, what parts of an order to include, and when orders should be processed.

Navigate to [Settings -> Rewards program -> Purchases](https://app.cevoid.com/settings/program/purchases) to manage these settings.

***

## Purchase tracking

Choose which orders Cevoid tracks from your store.

| Option                            | Description                                                                                |
| --------------------------------- | ------------------------------------------------------------------------------------------ |
| **Save all orders**               | All paid orders are saved and a profile is created for each customer. This is the default. |
| **Only save orders from members** | Only paid orders from customers who are already program members are saved.                 |
| **Don't save any orders**         | No orders are saved. This prevents members from being rewarded for purchases.              |

***

## Purchase settings

### Order value calculation

The *What parts of an order should be included?* setting controls which parts of the order value count toward points and tier milestones.

| Setting                                  | Description                                                                |
| ---------------------------------------- | -------------------------------------------------------------------------- |
| **Subtotal**                             | Always included. The product prices after any discounts have been applied. |
| **Exclude amount from discount coupons** | Add back discount coupon amounts to the value that should be rewarded.     |
| **Include shipping**                     | Add shipping costs to the value that should be rewarded.                   |
| **Include taxes**                        | Add tax amounts to the value that should be rewarded.                      |

All options except Subtotal are off by default.

<Note>
  Orders in other currencies are automatically converted to your workspace currency using the exchange rate at the time of purchase.
</Note>

<Note>
  The example in the settings page shows how your current configuration affects a sample order.
</Note>

***

### Order processing timing

The *When should orders be processed?* setting determines when Cevoid processes orders for points and tier progress.

| Option                             | Description                                                                  |
| ---------------------------------- | ---------------------------------------------------------------------------- |
| **When the order is paid in full** | Orders are processed as soon as they are marked as fully paid in your store. |
| **When the order is fulfilled**    | Orders are processed when marked as fulfilled in your store.                 |

***

### Delay order processing

Add a delay between when the order meets the processing condition and when it's actually processed. Enter the number of days to wait.

Cevoid handles deduction of points and potential tier downgrades automatically when returns happen (see [Returns](#returns) below). This setting can be used to add an extra layer of fraud prevention by not rewarding orders until after your return window has closed.

<Tip>
  Set this to match your return window. For example, if you offer 30-day returns, set a 30-day delay so orders are only rewarded after the return window closes.
</Tip>

***

## Returns

When an order is partially or fully refunded, Cevoid automatically:

* Deducts the corresponding points from the member's balance
* Adjusts their tier milestone progress
* Handles any tier downgrades if they no longer qualify

<Note>
  For details on how tier downgrades from returns differ from evaluation downgrades, see [Tiers](/program/tiers#returns-and-point-deductions).
</Note>

***

### Full returns

The entire order value is deducted. Points earned from the order are removed and tier progress is reduced by the full amount.

***

### Partial returns

Only the refunded amount is deducted. If a member returns one item from a multi-item order, only that item's value is removed from their points and tier progress.