# Voyado

> Connect Voyado to send Cevoid events and profile data to Voyado, and use Voyado points in your loyalty program.

Breadcrumb: Integrations › Voyado · Updated: 2026-10-17
Docs index: https://docs.cevoid.com/llms.txt

The Voyado integration connects your Voyado instance to Cevoid. Cevoid sends events and profile data to Voyado, so you can trigger automations and build segments there. You can also use Voyado's points system as your points provider in Cevoid.

Navigate to [Settings → Integrations → Voyado](https://app.cevoid.com/settings/integrations/voyado) to manage your Voyado integration.

## What the Voyado integration does

| Used by | What Voyado does for it | Read more |
| --- | --- | --- |
| Loyalty program | Program events trigger automations, membership, points, and tier data build segments, and Voyado can hold members' points | [Program emails and triggers](https://docs.cevoid.com/loyalty/setup/program-emails-and-triggers.md#send-program-events-to-your-crm), [Use Voyado as points provider](https://docs.cevoid.com/integrations/email-crm/voyado#use-voyado-as-points-provider) |
| UGC | Email widgets show UGC in your Voyado emails | [Email widgets](https://docs.cevoid.com/ugc/showcase/email-widgets.md) |
| Reviews | Review requests arrive as contact interactions, so Voyado sends the request email, and review events trigger automations when a review is submitted or replied to | [Review requests](https://docs.cevoid.com/reviews/collect/review-requests.md), [Review events](https://docs.cevoid.com/profiles/profile-data-event-sharing.md#review-events) |
| Profiles | Profile data, including custom profile properties, keeps Voyado contacts up to date | [Profile data and event sharing](https://docs.cevoid.com/profiles/profile-data-event-sharing.md) |
| Flows and emails | An _Action_ step with **Voyado** as its _Delivery target_ sends the flow's event to Voyado as a contact interaction, and each delivery shows in Outbox | [Delivery targets](https://docs.cevoid.com/flows.md#delivery-targets), [Outbox](https://docs.cevoid.com/flows/outbox.md) |

## Connect a Voyado account

A workspace connects to one Voyado instance. Cevoid needs a Voyado API key that can manage interaction schemas, create and update contacts, manage points transactions, and manage automation triggers.

1. Navigate to [Settings → Integrations → Voyado](https://app.cevoid.com/settings/integrations/voyado)
2. Click **Enable**. _Connect to Voyado_ opens.
3. Enter your Voyado API key in _API key_. Your customer success manager at Voyado can give you the key.
4. Enter your client name in _Client name_, usually your company name
5. Click **Connect**. A _Voyado connected_ message appears.

Once connected, the page shows the date under _Enabled on_ and your Voyado client name under _Connected to_.

## What syncs

| Data | Direction | Used by |
| --- | --- | --- |
| Events | Cevoid to Voyado, in real time, as contact interactions | Automations that start when something happens in Cevoid, such as a member reaching a new tier |
| Review requests and review events | Cevoid to Voyado, as contact interactions sent by a flow in Cevoid | Reviews: review requests that Voyado sends, and automations that start when a review is submitted or replied to |
| Profile data | Cevoid to Voyado, when it's collected or updated | Segments and personalization in Voyado |
| Points | Cevoid to Voyado, whenever a member gets points, if Voyado is your points provider | Loyalty program: members' points balance in Voyado |

## Configure event sharing

Events let you trigger automations in Voyado based on activities in Cevoid. Events are sent as contact interactions. Voyado receives seven of the eight loyalty program events: every one except _Cevoid: Challenge Available_.

1. Navigate to [Settings → Integrations → Voyado](https://app.cevoid.com/settings/integrations/voyado)
2. Click **Edit events** in the Events section
3. Enable the events you want to sync to Voyado
4. Click **Save**

When you save, Cevoid creates an interaction schema in Voyado for each event you enabled, named after the event, such as `Cevoid: Reward Fulfilled`. Disabling an event removes its schema from Voyado.

Events are sent to Voyado in real time when they occur. Each event includes relevant data that you can use in your automation content. For example, the `Cevoid: Reward Fulfilled` event includes reward details, and the `Cevoid: Tier Earned` event includes tier information.

For a complete list of available events and their payloads, see [Profile data and event sharing](https://docs.cevoid.com/profiles/profile-data-event-sharing.md).

Review events and review requests aren't in **Edit events**. A flow in [Settings → Flows](https://app.cevoid.com/settings/flows) sends them: see [Send review events](https://docs.cevoid.com/profiles/profile-data-event-sharing.md#send-review-events) and [Review requests](https://docs.cevoid.com/reviews/collect/review-requests.md).

### Send a test event

You can send a test event to verify your setup. Cevoid sends the event to a test contact in Voyado, with sample data.

1. Navigate to [Settings → Integrations → Voyado](https://app.cevoid.com/settings/integrations/voyado)
2. Click **Edit events** in the Events section
3. Click the play icon next to an event. The event's test dialog opens, with the data the event sends under _Event payload_.
4. Click **Send and verify event**. A _Success_ message appears, with a link to the test contact in Voyado: **View the event details**.

## Configure profile data sharing

Profile data keeps your Voyado contacts in sync with information collected in Cevoid.

1. Navigate to [Settings → Integrations → Voyado](https://app.cevoid.com/settings/integrations/voyado)
2. Click **Edit fields** in the Profile Data section
3. Enable the profile data fields you want to sync to Voyado
4. Click **Save**

Profile data syncs automatically when it is collected or updated in Cevoid. The data appears as fields on the corresponding Voyado contact.

For a complete list of available profile data fields, see [Profile data and event sharing](https://docs.cevoid.com/profiles/profile-data-event-sharing.md).

### Send test profile data

You can send test profile data to preview how it appears in Voyado. Cevoid fills a test contact in Voyado with sample values for every Cevoid profile field.

1. Navigate to [Settings → Integrations → Voyado](https://app.cevoid.com/settings/integrations/voyado)
2. Click **Edit fields** in the Profile Data section
3. Click **Test Profile**. _Create Test Profile_ opens, with the sample values under _Profile fields_.
4. Click **Create test profile**. A _Success_ message appears, with a link to the test contact in Voyado: **View the profile here**.

## General settings

General settings control global Voyado behavior.

### Profile sync behavior

_Profile sync behavior_ determines what happens when Cevoid tries to sync data to a profile that doesn't exist in Voyado.

| Option | Description |
| --- | --- |
| **Create profile** | Cevoid creates the contact in Voyado automatically |
| **Don't create profile** | Cevoid skips profiles that don't exist in Voyado |

By default, _Profile sync behavior_ is set to **Don't create profile**, so Cevoid only syncs profiles that already exist in Voyado.

## Use Voyado as points provider

You can use your existing Voyado loyalty points instead of Cevoid's points system. Voyado then manages your members' points, and Cevoid keeps no points balance. The setting, its steps, and what changes in your program are in [Points provider](https://docs.cevoid.com/loyalty/setup/points.md#points-provider).

## Disconnect Voyado

1. Navigate to [Settings → Integrations → Voyado](https://app.cevoid.com/settings/integrations/voyado)
2. Click **Disable**
3. Click **Confirm** in _Revoke access?_

Disconnecting stops all data syncing and event sharing with Voyado, and Cevoid removes the interaction schemas it created for your events. Contact data that was already synced stays in Voyado.

## Troubleshooting

### Invalid Voyado API credentials

Voyado didn't accept the client name and API key you entered in _Connect to Voyado_. Check both, then click **Connect** again.

### Your Voyado API key does not have the necessary permissions

The API key can't do everything Cevoid needs. Ask Voyado for an API key with the access listed in [Connect a Voyado account](https://docs.cevoid.com/integrations/email-crm/voyado#connect-a-voyado-account), then connect again.

## Related articles

- [Profile data and event sharing](https://docs.cevoid.com/profiles/profile-data-event-sharing.md)
- [Program emails and triggers](https://docs.cevoid.com/loyalty/setup/program-emails-and-triggers.md)
- [Email widgets](https://docs.cevoid.com/ugc/showcase/email-widgets.md)
- [Review requests](https://docs.cevoid.com/reviews/collect/review-requests.md)

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Canonical: https://docs.cevoid.com/integrations/email-crm/voyado