# Shopify

> Connect your Shopify stores to sync products, orders, and markets to Cevoid, and share profile data and product ratings back to Shopify.

Breadcrumb: Integrations › Shopify · Updated: 2026-10-20
Docs index: https://docs.cevoid.com/llms.txt

The Shopify integration connects your Shopify stores to your Cevoid workspace. It syncs your product catalog, orders, and markets to Cevoid, creates discount codes in your store, shares profile data back to your Shopify customers, and writes product ratings to your products.

The integration works with both separate Shopify stores and Shopify Markets, so you can localize everything your customers see through [markets](https://docs.cevoid.com/localization/products-markets.md).

Navigate to [Settings → Integrations → Shopify](https://app.cevoid.com/settings/integrations/shopify) to manage your Shopify integration.

## What the Shopify integration does

| Used by | What Shopify does for it | Read more |
| --- | --- | --- |
| UGC | The product catalog for tagging posts, orders for post-purchase upload requests, and theme sections for adding galleries to your store | [Galleries](https://docs.cevoid.com/ugc/showcase/galleries.md), [Ask for an upload after a purchase](https://docs.cevoid.com/ugc/collect/upload-forms.md#ask-for-an-upload-after-a-purchase) |
| Loyalty program | Orders for points and tier milestones, discount codes for rewards, customer account login, and theme sections for program widgets | [Purchase incentives](https://docs.cevoid.com/loyalty/rewards/purchase-incentives.md), [Available rewards](https://docs.cevoid.com/loyalty/rewards/available-rewards.md), [General program settings](https://docs.cevoid.com/loyalty/setup/general-program-settings.md), [On-site widgets](https://docs.cevoid.com/loyalty/setup/on-site-widgets.md), [Embed program widgets](https://docs.cevoid.com/loyalty/setup/embed-program-widgets.md) |
| Reviews | Orders for review requests and verified buyers, and the Reviews app's theme blocks for review widgets, blocks for Shopify customer accounts, and product rating metafields for rich snippets | [Review requests](https://docs.cevoid.com/reviews/collect/review-requests.md), [Embed review widgets](https://docs.cevoid.com/reviews/showcase/embed-review-widgets.md), [Shopify customer accounts](https://docs.cevoid.com/reviews/collect/shopify-customer-accounts.md), [Google Rich Snippets](https://docs.cevoid.com/reviews/showcase/google-rich-snippets.md) |
| Profiles | Profile data shared to Shopify customers as metafields or tags | [Configure profile data sharing](https://docs.cevoid.com/integrations/ecommerce/shopify#configure-profile-data-sharing) |
| Orders and products | The orders and products Cevoid syncs from your stores, listed on the Orders and Products pages | [Order settings](https://docs.cevoid.com/orders-products/order-settings.md), [Orders](https://docs.cevoid.com/orders-products/orders.md), [Products](https://docs.cevoid.com/orders-products/products.md) |
| Analytics | Synced orders for sales metrics, and sales tracking through Cevoid's checkout web pixel to attribute orders to your content | [Sales tracking for analytics](https://docs.cevoid.com/integrations/ecommerce/shopify#sales-tracking-for-analytics), [Report requirements](https://docs.cevoid.com/analytics/setup/report-requirements.md) |

## Connect a Shopify store

There are two ways to connect a Shopify store to your Cevoid workspace.

### Install a Cevoid Shopify app

Installing one of the Cevoid Shopify apps is the recommended way to create your workspace and connect your first store. Cevoid has one app per module:

| App | Module |
| --- | --- |
| [Cevoid: Shoppable UGC](https://apps.shopify.com/cevoid-ugc) | UGC |
| [Cevoid: Loyalty & Rewards](https://apps.shopify.com/cevoid-engage) | Loyalty program |
| Cevoid: Reviews Platform | Reviews |

1. Open the app on the Shopify App Store
2. Click **Install**
3. Approve the requested permissions. Cevoid's _Connect Shopify to Cevoid_ page opens.
4. Click **Create a Cevoid account**. Cevoid creates the account with your store's contact email in Shopify, and a workspace named after the store. If that email already has an account, sign in instead.

To use an existing account, click **Sign in to an existing Cevoid account** in step 4. Once you're signed in, select **Existing workspace** and the workspace, or **New workspace** and its name, then click **Connect**.

Once your workspace is set up, you can install the other Cevoid apps on the same store, and they connect automatically to the same workspace. Install the app of each module in your plan: the Reviews theme blocks, app embed, and customer account blocks, for example, come with the Reviews app.

### Connect an additional store

To connect additional Shopify stores to an existing workspace:

1. Navigate to [Settings → Integrations → Shopify](https://app.cevoid.com/settings/integrations/shopify)
2. Click **Add store**
3. Enter your Shopify store domain, for example `yourstore.myshopify.com`
4. Click **Connect store**
5. Approve the requested permissions in Shopify. Cevoid's _Connect Shopify to Cevoid_ page opens.
6. Select **Existing workspace** and your workspace
7. Click **Connect**

**From Settings → Products and markets:** Click **New market** and select **As a new storefront**, then continue from step 3.

Connected stores appear in the Stores section on the [Shopify integration page](https://app.cevoid.com/settings/integrations/shopify). Click a store to open its page, which lists its _Installed apps_ and, under _General_, the _Storefront password_ Cevoid uses to open a password-protected store. See [Check a password-protected storefront](https://docs.cevoid.com/reviews/showcase/embed-review-widgets.md#check-a-password-protected-storefront).

> [!NOTE]
> If you connect multiple separate Shopify stores, change the _Global product identifier_ to **barcode** or **sku** in [Settings → Products and markets](https://app.cevoid.com/settings/products-and-markets). This ensures products sync correctly across stores, and that a product's reviews show on every store, since product IDs differ between separate Shopify stores.

### Add markets from Shopify Markets

If your Shopify store uses Shopify Markets, you can add them as markets in Cevoid.

1. Navigate to [Settings → Products and markets](https://app.cevoid.com/settings/products-and-markets)
2. Click **New market**
3. Select **Add market to** followed by the Shopify store you want to add markets from. _Add shopify markets_ opens.
4. Select the Shopify Markets you want to add
5. Click **Add markets**
6. Optional: Adjust each market's settings

**Add market to** opens _Add shopify markets_ only when _Does storefront use Shopify markets?_ is **Yes**, which you set with **Edit** in the **...** menu on the store's card. With **No**, it opens a new market, as in [Create a market](https://docs.cevoid.com/localization/products-markets.md#create-a-market).

If Cevoid can't read the store's Shopify Markets yet, _Missing scopes_ opens instead: click **Update access scopes** and approve the access in Shopify.

For more details on market configuration, see [Products and markets](https://docs.cevoid.com/localization/products-markets.md).

## What syncs

| Data | Direction | Used by |
| --- | --- | --- |
| Products | Shopify to Cevoid, about once a day, and when you click **Sync products** | UGC: product tags on posts and product information in widgets. Reviews: the products customers review |
| Orders | Shopify to Cevoid, as they happen, once _Sync orders_ is on | Loyalty program: points for purchases and progress toward tier milestones. Analytics: [sales metrics](https://docs.cevoid.com/analytics/metrics/sales-analytics.md). Reviews: review requests after fulfillment or delivery, and verified buyers. UGC: post-purchase upload requests |
| Marketing consent | Shopify to Cevoid, with each order and when a customer's consent changes in Shopify | Reviews and UGC: review request and content upload request emails, which Cevoid sends only to customers with marketing consent |
| Completed checkouts | Shopify to Cevoid, through Cevoid's checkout web pixel on each store where you enable it | Analytics: sales tracking, which attributes orders to the posts visitors interacted with |
| Markets | Shopify Markets to Cevoid, when you add them, and when you select **Refresh market settings** in a market's **...** menu | Localization: language, currency, and prices in widgets |
| Discount codes | Cevoid to Shopify, on stores with the Loyalty app, when a member gets a unique code or you generate a shared one | Loyalty program: discount code rewards |
| Product ratings | Cevoid to Shopify, as the product rating metafields `reviews.rating` and `reviews.rating_count`, on stores with the Reviews app, after you authorize the store in Google Rich Snippets | Reviews: [rich snippets](https://docs.cevoid.com/reviews/showcase/google-rich-snippets.md) and the _Product rating_ block |
| Profile data | Cevoid to Shopify, as customer metafields or tags | Profiles: personalization and customer segments in Shopify |

### Product catalog

Your product catalog syncs from your connected Shopify stores: after a market's first sync, Cevoid syncs each store about once a day, and you can sync by hand with **Sync products** in [Settings → Products and markets](https://app.cevoid.com/settings/products-and-markets). Synced products are available for tagging UGC posts, displaying product information in widgets, and collecting product reviews, and they're listed in [Products](https://docs.cevoid.com/orders-products/products.md). See [When products sync](https://docs.cevoid.com/orders-products/products.md#when-products-sync).

You only need to tag a product once, regardless of how many markets you have connected. The product tag automatically displays the correct price, currency, and link for each market.

### Products without variants

Most brands add variants directly to products in Shopify, for example a t-shirt with size and color options. These variants automatically share UGC across the product page gallery.

Some brands set up separate products in Shopify for each variant instead. For example, the black t-shirt and white t-shirt are separate products. For these setups, set _Use AI fallback_ to **Yes** in your product page gallery. When a product has few posts of its own, the gallery then fills up with posts of similar products, such as the same t-shirt in other colors. See [Product page gallery fallback](https://docs.cevoid.com/ugc/showcase/gallery-design.md#product-page-gallery-fallback).

> [!TIP]
> To group separate products by a Shopify product metafield, so they share UGC as variants do, contact Cevoid support.

### Orders

Cevoid syncs orders from your connected Shopify stores once _Sync orders_ is on in [Settings → Orders](https://app.cevoid.com/settings/orders). New workspaces start with it off. Each store then sends new and changed orders to Cevoid as they happen, and they're listed in [Orders](https://docs.cevoid.com/orders-products/orders.md). To turn on order sync, check that orders arrive for each store and market, enable delivery events, or import order history, see [Order settings](https://docs.cevoid.com/orders-products/order-settings.md).

For the loyalty program, [Purchase incentives](https://docs.cevoid.com/loyalty/rewards/purchase-incentives.md) covers which orders earn points and when they're processed. Reviews uses the same orders: a review request goes out a set time after an order is fulfilled or delivered, and orders mark reviews as _Verified buyer_. See [Setup checklist](https://docs.cevoid.com/reviews/setup/setup-checklist.md).

## Shopify customer accounts

Workspaces created from a Cevoid Shopify app start with Shopify customer accounts for authentication (**Store account authentication by Shopify**). Members log in to your loyalty program widgets with their existing Shopify store account, the same login they use for the rest of your store. It needs the Loyalty app, [Cevoid: Loyalty & Rewards](https://apps.shopify.com/cevoid-engage), on a store with customer accounts turned on, and resets to **Email authentication by Cevoid** when customer accounts are disabled. See [Store account authentication by Shopify](https://docs.cevoid.com/loyalty/setup/general-program-settings.md#store-account-authentication-by-shopify).

Shopify customer accounts work with both legacy customer accounts and new customer accounts.

| Area | Legacy accounts | New accounts |
| --- | --- | --- |
| Login method | Email and password | One-time code sent to email |
| Account creation | Customers actively create an account | Customers access profile with email |

The opt-in rules **Store account** and **Store account and program action** need Shopify customer accounts for authentication: see [Available opt-in rules](https://docs.cevoid.com/loyalty/setup/general-program-settings.md#available-opt-in-rules). For other ways to log in, see [Available authentication methods](https://docs.cevoid.com/loyalty/setup/general-program-settings.md#available-authentication-methods).

The Reviews blocks for Shopify customer accounts work only with new customer accounts. See [Shopify customer accounts](https://docs.cevoid.com/reviews/collect/shopify-customer-accounts.md).

## Widget localization

All Cevoid widgets automatically display in the correct language, currency, and prices based on the market.

For Shopify stores using market-specific URLs, widgets detect the market from the URL. For stores without market-specific URLs, galleries, cards, and program widgets also read the visitor's country from your Shopify store: among the markets that match the page, they use the one for that country.

> [!NOTE]
> You need markets configured in Cevoid for localization to work. See [Products and markets](https://docs.cevoid.com/localization/products-markets.md) for setup instructions.

## Sales tracking for analytics

Sales tracking reports each completed checkout to Cevoid, so analytics can attribute orders to the posts a visitor interacted with before buying. On Shopify, Cevoid's checkout web pixel does this. You enable it for each store. The pixel comes with the UGC and Loyalty apps, so a store with only the Reviews app can't use sales tracking.

Sales tracking is set up in the **Report requirements** dialog. Navigate to [Analytics → Reports](https://app.cevoid.com/analytics/reports) and click **Setup guide**. Under _Sales tracking_, click **Enable** for each store, then click **Check status**. A store shows **Verified** once its pixel is installed. That confirms the installation, not that sales have arrived. For the full steps, see [Report requirements](https://docs.cevoid.com/analytics/setup/report-requirements.md).

> [!NOTE]
> At checkout, Cevoid's checkout web pixel sets the session cookie `ca_session`, valid for 10 years, if the visitor doesn't have one yet. What to add to your cookie policy, and how consent affects tracking, is in [Session tracking and consent](https://docs.cevoid.com/analytics/setup/session-tracking-and-consent.md).

## Configure profile data sharing

Share profile data from Cevoid to your Shopify customers. This lets you personalize your storefront or build customer segments in Shopify based on program membership, tier status, points balance, and more.

Profile data is configured globally and applies to all connected Shopify stores. With several stores, each profile syncs only to the store of its market: see [Several Shopify stores](https://docs.cevoid.com/integrations/ecommerce/shopify#several-shopify-stores).

> [!NOTE]
> Profiles only sync with a customer that exists in your store. If the profile's email isn't associated with a customer, the profile isn't synced.

### Share data as metafields

Metafields store profile data as structured customer metafields in Shopify.

1. Navigate to [Settings → Integrations → Shopify](https://app.cevoid.com/settings/integrations/shopify)
2. Click **Edit fields** in the Metafields row
3. Enable the fields you want to sync to Shopify
4. Click **Save**

### Share data as tags

Tags add profile data as customer tags in Shopify. Each enabled field creates a tag on the customer.

1. Navigate to [Settings → Integrations → Shopify](https://app.cevoid.com/settings/integrations/shopify)
2. Click **Edit tags** in the Tags row
3. Enable the tags you want to sync to Shopify
4. Click **Save**

For a complete list of available profile data fields, see [Profile data and event sharing](https://docs.cevoid.com/profiles/profile-data-event-sharing.md).

### Sync existing profiles to Shopify

When you first enable profile data sharing or add new fields, existing profiles in Cevoid are not automatically synced. Use the manual sync to push existing profile data to Shopify.

1. Navigate to [Settings → Integrations → Shopify](https://app.cevoid.com/settings/integrations/shopify)
2. Click **Sync profiles**
3. Select the Shopify store to sync with
4. Optional: Enable **Sync specific segments** to limit the sync to specific profile segments
5. Click **Sync profiles**

Only profiles linked to existing Shopify customers are synced.

## Several Shopify stores

When you have multiple Shopify stores connected to your workspace, Cevoid routes profiles based on their market.

**One Shopify store connected:** Profiles sync to that store regardless of which market they belong to.

**Multiple Shopify stores connected:** Profiles only sync to the Shopify store linked to their market. This ensures customer data stays with the appropriate regional store.

In both cases, profiles only sync if their email matches an existing Shopify customer.

Learn more about how profiles are mapped to markets in [Profile data and event sharing](https://docs.cevoid.com/profiles/profile-data-event-sharing.md#multiple-crm-accounts-or-stores).

### Delete a store

Deleting a Shopify store removes it and all its markets from Cevoid, and can't be undone. You can't delete your default store, or a store while it syncs products.

1. Navigate to [Settings → Products and markets](https://app.cevoid.com/settings/products-and-markets)
2. Click **...** on the store's card and select **Delete**
3. Click **Yes, delete it**

## Troubleshooting

### What if a store's connection needs attention?

When a store's card in [Settings → Products and markets](https://app.cevoid.com/settings/products-and-markets) shows _Connection needs attention_ or _Problem with connection_, click **Reconnect store** and approve the requested permissions in Shopify. While a store's connection needs attention, its product updates are paused.

### Why were some products skipped?

With **sku** or **barcode** as _Global product identifier_, a store's card can show _Product sync issues_. Click **Review issues** to see what the last sync skipped: variants with no SKU or barcode, and SKUs or barcodes that several products share (Cevoid imports one product per value). Add the missing values and make each one unique in Shopify, then click **Sync products**.

### What happens when I change the global product identifier?

Changing _Global product identifier_ in [Settings → Products and markets](https://app.cevoid.com/settings/products-and-markets) converts every product identifier, which can take a while. _Converting product identifiers_ shows until it's done. Wait for it to finish before you sync products or make other changes.

## Related articles

- [Products and markets](https://docs.cevoid.com/localization/products-markets.md)
- [Profile data and event sharing](https://docs.cevoid.com/profiles/profile-data-event-sharing.md)
- [Galleries](https://docs.cevoid.com/ugc/showcase/galleries.md)
- [On-site widgets](https://docs.cevoid.com/loyalty/setup/on-site-widgets.md)
- [Purchase incentives](https://docs.cevoid.com/loyalty/rewards/purchase-incentives.md)

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Canonical: https://docs.cevoid.com/integrations/ecommerce/shopify